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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607712
Report Date: 11/13/2025
Date Signed: 11/13/2025 10:13:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251017102001
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PS)FACILITY NUMBER:
343607712
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 19DATE:
11/13/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Raven SteinbachTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are withholding child’s records from the child’s authorized representative.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR), Raven Steinbach, to deliver findings. LPA observed 19 children in care with 3 staff.

Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, conducted interviews and requested facility documents. LPA interviews and statements were inconsistent to corroborate the allegation Staff are withholding child’s records from the child’s authorized representative. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative, Raven Steinbach.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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