<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607712
Report Date: 09/06/2023
Date Signed: 09/06/2023 10:49:05 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2023 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20230901102056
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PS)FACILITY NUMBER:
343607712
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 23DATE:
09/06/2023
UNANNOUNCEDTIME BEGAN:
09:17 AM
MET WITH:Parveen SandhuTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision of a daycare child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst Jennifer Velasco (LPA) conducted unannounced initial complaint investigation inspection and met with Director Parveen Sandhu (D1). LPA toured the facility. D1 was reminded never to exceed the conditions, limitations, and capacity specified on the license. Facility hours of operation are Monday through Friday from 6:00 AM to 6:30 PM.
It was alleged facility staff did not provide adequate supervision of a daycare child. During today's inspection, LPA conducted interview, observed staff provide care to children, and obtained relevant documentation. Witness statements, observation, and/or documentation reviews corroborated the allegation: The preponderance of evidence standard has been met, and the allegation is substantiated.
A Title 22 deficiency was cited during today's inspection as documented on continuation page LIC 9099-D. This report was reviewed with D1, and an exit interview was conducted. Appeal Rights were provided. A Notice of Site Visit (NOS) was provided to Director who will post it for a period of 30 days for parental review.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20230901102056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PS)
FACILITY NUMBER: 343607712
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/29/2023
Section Cited
CCR
101229(a)(1)
1
2
3
4
5
6
7
(a) The licensee shall provide care and supervision as necessary to meet the children's needs ... Supervision shall include visual observation. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director (D1) stated they will develop a detailed written plan for correcitng this deficiency, to include staff training and review of supervision requirements. D1 stated they will provide written plan, training materials, and sign-in sheet for training participants to LPA by email on or before POC due date.
8
9
10
11
12
13
14
 LPA observation of multiple children not provided with visual supervision for several minutes, occuring multiple times within a period of 40 minutes in the classroom. This constitutes a potential health and safety risk to children in care.
8
9
10
11
12
13
14
LPA email:
jennifer.velasco@dss.ca.gov
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2