<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607712
Report Date: 09/17/2021
Date Signed: 09/17/2021 04:08:53 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2021 and conducted by Evaluator Kelly Ferrara
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210630120747
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PRESCHOOL)FACILITY NUMBER:
343607712
ADMINISTRATOR:MALHI, PARVEENFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DR.TELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 37DATE:
09/17/2021
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Maria HarlandTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff slapped child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Kelly Ferrara met with Assistant Director Maria Harland in order to deliver findings for the above allegation. LPA observed that there are currently 37 preschool children in care with four staff. During the investigation, LPA interviewed the Reporting Party, Director, Staff #1, five witnesses, Child #1, and eight other children.
It was alleged that Staff #1 slapped Child #1 on the cheek, when the child was crying continuously in the classroom. Consistent statements were made during all interviews that they have observed Staff #1 being firm and using a loud tone with children in care. It was reported that an individual observed the slap and immediately reported to a witness who corroborated the information. When interviewed, Child #1 confirmed that Staff #1 hit their cheek.
Based on the evidence obtained, LPA determined that the allegations are substantiated, meaning that the preponderance of evidence standard has been met. Assistant Director acknowledges that upon receipt of Type A citation, Director shall post and provide copies of the LIC 9099 D for parents/guardians of children in care and for parents/guardians of newly enrolled children for the next 12 months.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maria MayorgaTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Kelly FerraraTELEPHONE: (916) 425-5932
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20210630120747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PRESCHOOL)
FACILITY NUMBER: 343607712
VISIT DATE: 09/17/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Assistant Director must also keep the signed LIC 9224, acknowledging receipt of LIC 9099 D in each child's file. Exit interview was conducted, appeal rights and a copy of this report was given to the Director. Notice of Site was provided which must remain posted for 30 days.
SUPERVISOR'S NAME: Maria MayorgaTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Kelly FerraraTELEPHONE: (916) 425-5932
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 03-CC-20210630120747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PRESCHOOL)
FACILITY NUMBER: 343607712
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/20/2021
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain… This requirement was not met as evidenced by: Consistent statements during interviews revealed Staff #1 hit/slapped the cheek of Child #1.
1
2
3
4
5
6
7
Assistant Director stated that a personal rights training was recently conducted, however she stated she will have staff watch the Personal Rights video on CCL's website: CCLD.CA.GOV and write a paragraph on what they learned. Assistant Director will have staff sign a paper that they watched the video and submit
8
9
10
11
12
13
14
8
9
10
11
12
13
14
to LPA by COB Monday and the paragraphs once clompleted. Assistant Director stated she will speak to District Leader to come up with a long term plan.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Maria MayorgaTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Kelly FerraraTELEPHONE: (916) 425-5932
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3