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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607712
Report Date: 07/30/2024
Date Signed: 07/30/2024 10:59:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2024 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20240610082917
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PS)FACILITY NUMBER:
343607712
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 15DATE:
07/30/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Parveen SandhuTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Day care child sustained unexplained injuries while in care.
Staff leaves day care child soiled for an extended period of time.
Staff does not ensure day care child's hygiene needs are being met.
Staff does not ensure facility is free of odor.
Staff does not report injuries to child's authorized representative.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Parveen Sandhu (Representative), for the purpose of conducting an unannounced subsequent complaint investigation inspection pertaining to the above allegations. The purpose of today's inspection was explained to Representative. During the investigation, LPA conducted interviews, observed care, and obtained relevant documentation. Witness statements, LPA observations, and/or document reviews failed to corroborate the allegations. Though a child in care sustained minor injuries at play, witness statements and document reviews provided evidence the injuries were both explained and reported to the child's authorized representative in a timely manner. Witness statements and document reviews failed to show a child in care was left soiled for an extended time and failed to show a child was not getting their hygiene needs met. Witness statements and document reviews failed to corroborate the allegation that the facility is malodorous. Although the allegations may have happened, there is not a preponderance of evidence to prove the allegations; therefore, the allegations are unsubstantiated. Exit interview was conducted and report was reviewed with Facility Representative, Parveen Sandhu. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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