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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607712
Report Date: 07/03/2025
Date Signed: 07/03/2025 10:58:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250428111017
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PS)FACILITY NUMBER:
343607712
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 22DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
06:54 AM
MET WITH:Parveen SandhuTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director (D), Parveen Sandhu, to deliver findings. Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, reviewed documentation, and conducted interviews. LPA observation, record reviews, and interviews revealed that there would be instances where staff are over ratio for a few minutes at morning drop off while waiting for other staff members to arrive for their shift. LPA observation, record reviews, and interviews revealed that staff present during initial inspection on 05/05/25, were not qualified and did not have the appropriate documentation on file to meet Title 22 requirements. LPA observation, record reviews, interviews, and witness statements corroborated with the allegation Staff are operating out of ratio. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED.

continued on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250428111017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PS)
FACILITY NUMBER: 343607712
VISIT DATE: 07/03/2025
NARRATIVE
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A Type A Title 22 Deficiency is issued on the attached LIC9099-D page. Director shall provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. Exit interview was conducted with Director, appeal rights were provided, and A notice of site visit was given to Director, who will post it where visible to parents/guardians for 30 days. A signed Acknowledgement of Receipt of the Licensing Report (LIC 9224) must be placed in the child's file for verification.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250428111017

FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PS)FACILITY NUMBER:
343607712
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
06:54 AM
MET WITH:Parveen SandhuTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff do not tend to the children(s) bathroom/hygiene needs
Staff handle children in an inappropriate manner
Staff yell at children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director (D), Parveen Sandhu, to deliver findings. Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, reviewed documentation, and conducted interviews. LPA interviews, statements, and record reviews were inconsistent to corroborate the allegations Staff do not tend to the children(s) bathroom/hygiene needs, Staff handle children in an inappropriate manner, and Staff yell at children in care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and report was reviewed with Director (D), Parveen Sandhu. Appeal rights were provided, and a Notice of Site visit was given to Director, who will post it where visible to parents/guardians for 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250428111017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PS)
FACILITY NUMBER: 343607712
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/07/2025
Section Cited
HSC
101216.3(b)(1)
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101216.3 Teacher-Child Ratio (b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. (1) A ratio of one fully qualified teacher (as specified in Section 101216.1(c)) and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d).
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Director stated she hired new fully qualified staff and will email LPA and provide documentation that staff are completing requirements to be a fully qualified teacher.
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This requirement is not met as evidenced by: Director (D) did not comply with the section cited above as LPA observation, record reviews, and interviews revealed that staff present during initial inspection on 05/05/25, were not qualified and did not have the appropriate documentation on file to meet Title 22 requirements, which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4