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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607712
Report Date: 10/08/2025
Date Signed: 10/08/2025 02:48:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250904085213
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PS)FACILITY NUMBER:
343607712
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 6DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:Raven SteinbachTIME COMPLETED:
08:45 AM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR), Raven Steinbach, to deliver findings. LPA observed 6 children in care with 1 staff at time of LPA arrival.

Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, reviewed documentation, and conducted interviews. LPA record reviews revealed that there were 17 children signed in the facility's parent in and out attendance record and 18 children signed in the facility’s Child Supervision Record (CSR) between 6:00AM and 7:30AM on 09/04/25. CSR shows only one member of staff was signed in from 6AM to 7:30AM with 17-18 children signed in. LPA record reviews, interviews, and witness statements corroborated with the allegation Facility is operating out of ratio. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED.

continued on LIC9099-C and LIC9099-D…

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250904085213
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PS)
FACILITY NUMBER: 343607712
VISIT DATE: 10/08/2025
NARRATIVE
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LPA informed Facility Representative (FR) Raven Steinbach, that this report dated 10/08/25 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

LPA informed the Facility Representative (FR) Raven Steinbach to provide a copy of this licensing report dated 10/08/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Exit interview was conducted with FR, appeal rights were provided, and A notice of site visit was given to FR, who will post it where visible to parents/guardians for 30 days.

SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250904085213
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PS)
FACILITY NUMBER: 343607712
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/09/2025
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement is not met as evidenced by:

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Facility Representative (FR) stated she will enforce communication with staff using walkies to inform the front office before they are out ratio and adjust staff schedules based on the needs of the facility. FR will email LPA staff schedules by POC due date.
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LPA record reviews revealed that there were 17 children signed in the facility's parent in and out attendance record and 18 children signed in the facility’s Child Supervision Record (CSR) between 6:00AM and 7:30AM on 09/04/25. CSR shows only one member of staff was signed in from 6AM to 7:30AM with 17-18 children signed in, which poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250904085213

FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PS)FACILITY NUMBER:
343607712
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 6DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:Raven SteinbachTIME COMPLETED:
08:45 AM
ALLEGATION(S):
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2
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9
Out of ratio resulting in lack of supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR), Raven Steinbach, to deliver findings. Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, and conducted interviews. LPA interviews and statements were inconsistent to corroborate the allegation Out of ratio resulting in lack of supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and report was reviewed with Facility Representative (FR), Raven Steinbach. Appeal rights were provided, and a Notice of Site visit was given to FR, who will post it where visible to parents/guardians for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4