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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343608665
Report Date: 04/22/2024
Date Signed: 04/22/2024 01:56:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2024 and conducted by Evaluator Amanda Sutter
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240418120916
FACILITY NAME:READY-SET-GO CHILDREN'S CENTERFACILITY NUMBER:
343608665
ADMINISTRATOR:PENNY MORENOFACILITY TYPE:
850
ADDRESS:4331 GALBRATH DRIVETELEPHONE:
(916) 331-2013
CITY:SACRAMENTOSTATE: CAZIP CODE:
95842
CAPACITY:47CENSUS: 34DATE:
04/22/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Crystal JohnsonTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not provide licensing reports to authorized representatives of day care children as required.
INVESTIGATION FINDINGS:
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On Monday, April 22, 2024, Licensing Program Analysts (LPAs) Amanda Sutter and Mandie Goodwin met with Director Crystal Johnson to deliver findings regarding the above allegations. LPA observed 34 children supervised by 6 staff. It was alleged that facility did not provide licensing reports to authorized representatives of day care children as required.

LPA conducted interviews and observed the facility’s postings. Prior to the inspection, LPA interviewed parents and learned that the LIC9099 from 4/11/2024 was posted. Some parents stated that the report was offered to them, while others stated that they were not provided a report. While at the facility, LPA observed the Notice of Site Visit from the 4/11/2024 inspection to be posted. The LIC9099 from the inspection was posted behind the Notice of Site Visit but was not visible.

CONTINUED ON 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20240418120916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: READY-SET-GO CHILDREN'S CENTER
FACILITY NUMBER: 343608665
VISIT DATE: 04/22/2024
NARRATIVE
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During parent interviews, LPA asked parents if they were told about the deficiency when signing the LIC9224. LPA learned that parents were told that a staff member had raised their voice. LPA interviewed a staff member who had spoken to parents who were picking up their children and learned that this is what they had told parents at pickup. Staff member stated that they had offered reports to parents but that very few parents accepted.

LPA could not determine if staff did not provide licensing reports to authorized representatives of day care children as required, therefore the above allegation is determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. An exit interview was conducted. Appeal rights were provided. A notice of site visit was provided and shall remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2