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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343608665
Report Date: 10/09/2024
Date Signed: 10/09/2024 12:55:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2024 and conducted by Evaluator Amanda Sutter
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240821132011
FACILITY NAME:READY-SET-GO CHILDREN'S CENTERFACILITY NUMBER:
343608665
ADMINISTRATOR:PENNY MORENOFACILITY TYPE:
850
ADDRESS:4331 GALBRATH DRIVETELEPHONE:
(916) 331-2013
CITY:SACRAMENTOSTATE: CAZIP CODE:
95842
CAPACITY:47CENSUS: 17DATE:
10/09/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Crystal JohnsonTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Facility staff used inappropriate form of punishment
Facility staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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On Wednesday, October 9, 2024, Licensing Program Analyst (LPA) Amanda Sutter and Licensing Program Manager (LPM) Seychelle De Luca met with Director Crystal Johnson to deliver findings regarding the above allegations. Upon arrival, LPA observed 17 children supervised by 4 staff.

It was alleged that staff 1 (S1) handled day care child in a rough manner. LPA conducted interviews with staff, children, and the director, and while LPA could not determine if S1 had handled a day care child in a rough manner, throughout the course of the investigation LPA learned of other incidents in which facility staff had handled children in a rough manner.



CONTINUED ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20240821132011
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: READY-SET-GO CHILDREN'S CENTER
FACILITY NUMBER: 343608665
VISIT DATE: 10/09/2024
NARRATIVE
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On 10/9/2024, LPA and LPM observed that Staff 2 (S2) wrap her arms around children by the torso and put them on time out. Through previous interviews, LPA learned that S2 will block children with her body to keep children on time out and will grab them by the wrist to keep them on time out. At 9:50 AM, LPM observed S2 on the playground with children. Child 2 (C2) was not wearing shoes and was sitting on a plastic bench with legs facing outward while S2 was positioning her body to hold the child on the bench. S2 went to get C2’s shoes, then sat down on the bench and moved C2’s leg so that one foot was on the bench and one was handing off. LPM and LPA observed S2 grab the child’s foot and forcefully put it down on the bench multiple times. LPM and LPA observed staff firmly say, “Stop” while positioning her face within an inch or two of the child’s face, and later, “No” while holding her finger within a few inches of the child’s face.

It was also alleged that staff used an inappropriate form of punishment. LPA conducted interviews with Director, parents, and children. LPA learned that Staff 3 (S3) left the facility following an incident of inappropriate punishment. LPA learned that S3 had hit a Child 1 (C1) on the bottom with a ruler in a classroom. Four out of six children interviewed stated that the incident occurred.

Based on the observations and interviews, the preponderance of evidence standard has been met; therefore, the above allegations are SUBSTANTIATED.

One Title 22 Deficiency has been issued on the attached LIC 9099-D. The director was informed that this report dated 10/9/2024 documents one Type A citation which shall be posted for 30 consecutive days. The director shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Director has been provided with appeal rights. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Crystal Johnson.

SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20240821132011
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: READY-SET-GO CHILDREN'S CENTER
FACILITY NUMBER: 343608665
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/09/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/10/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:
Based on observations and interviews
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Staff 3 no longer works at the facility. Director will conduct a training with staff regarding discipline policy and staff communication. Director also stated she will contact Child Action regarding staff training as well.
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Based on observation and interview, a child was hit with a ruler and children were forcibly put on time out, which poses an immediate health, safety or personal rights risk to persons in care.
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Director will send LPA signed meeting notes and will forward email to Child Action.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2024
LIC9099 (FAS) - (06/04)
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