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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343610248
Report Date: 05/29/2024
Date Signed: 05/29/2024 11:03:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2024 and conducted by Evaluator Dao Vang
COMPLAINT CONTROL NUMBER: 03-CC-20240402142531
FACILITY NAME:CADENCE EDUCATION LLC - ALHAMBRAFACILITY NUMBER:
343610248
ADMINISTRATOR:AMY TOWNEFACILITY TYPE:
850
ADDRESS:1820 ALHAMBRA BOULEVARDTELEPHONE:
(916) 452-5150
CITY:SACRAMENTOSTATE: CAZIP CODE:
95816
CAPACITY:36CENSUS: DATE:
05/29/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Tiffany AlvarezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff are forcing day care children to sleep.
Staff handled day care child in a rough manner.
Staff made inappropriate comments towards day care children.
Staff are playing inappropriate music in the presence of day care children.
INVESTIGATION FINDINGS:
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On 5/29/2024 at approximately 9:00a.m., License Program Analyst (LPA) Pa Dao Vang conducted a complaint investigation inspection and met with the Director Tiffany Alvarez. LPA observed 32 children in care being supervised by 4 staff members. It was alleged staff are forcing day care children to sleep, handled day care child in a rough manner, made inappropriate comments towards day care children, and are playing inappropriate music in the presence of day care children.

During the inspections on 4/11/2024, 5/14/2024, and 5/29/2024, LPA conducted interviews, made observations, and gathered documentation.

Continue report on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20240402142531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CADENCE EDUCATION LLC - ALHAMBRA
FACILITY NUMBER: 343610248
VISIT DATE: 05/29/2024
NARRATIVE
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Through children, parents, and staff interviews, LPA learned children are offered nap and/or resting times after lunch. Staff guides the children to sleep by patting their backs with one or two children at a time. LPA observed a staff patting children to sleep, and appropriately guiding children verbally and physically to their nap mats. According to parent interviews, children are offered quite activities on their nap mats when they are resting. LPA also observed staff guiding children’s behaviors by redirecting their attention, offering choices, and finding a calming spot to sit. Over multiple observations, LPA witnessed staff addressing children’s behavioral challenges with appropriate language and communication. The observations and interviews also revealed that Disney, Kid’s Pop, nature, and instrumental musics are being played both inside and outside the classrooms. A parent stated, “The most often music I hear is Moana. I’m not sure if I hear any other music being played that often.” Based on interviews, LPA learned parents do not have concerns regarding staff and children’s verbal and physical interactions at the facility.

Therefore, although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore they are unsubstantiated. There is no deficiency issued today. An exit interview was conducted and notice of site visit and appeal rights were provided to Director Tiffany Alvarez.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2024
LIC9099 (FAS) - (06/04)
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