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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343610541
Report Date: 06/17/2026
Date Signed: 06/26/2026 11:44:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2026 and conducted by Evaluator Dao Vang
COMPLAINT CONTROL NUMBER: 03-CC-20260528125129
FACILITY NAME:SETA - ALDER GROVE EARLY LEARNING CENTERFACILITY NUMBER:
343610541
ADMINISTRATOR:MICHELLE PITTSFACILITY TYPE:
850
ADDRESS:816 REVERE STREETTELEPHONE:
(916) 563-5069
CITY:SACRAMENTOSTATE: CAZIP CODE:
95818
CAPACITY:22CENSUS: 0DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Patricia Marshall-LopezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff left daycare child soiled in urine and feces for a period of time.
INVESTIGATION FINDINGS:
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This is an amended report on 6/26/2026.

On 6/17/2026, License Program Analyst (LPA) Pa Dao Vang conducted a complaint investigation and met with Facility Representative, Patricia Marshall-Lopez. It was alleged that the facility staff left daycare child soiled in urine and feces for a period of time. There were no children in care.

Throughout the investigation, LPA made observations, conducted interviews, and gathered documentation. LPA observed staff conducting indoor and outdoor activities with the children. LPA observed meal service, nap times, and the classrooms transitions into different environments. LPA also observed different staff guiding and supervising children in the restroom. LPA Vang also reviewed S1 and children’s files, emails, text messages, and written statements from other staff members regarding the above allegations. LPA also reviewed Visitor’s Sign in and out blinder, and children’s daily sign in and out app.

Continue on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20260528125129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SETA - ALDER GROVE EARLY LEARNING CENTER
FACILITY NUMBER: 343610541
VISIT DATE: 06/17/2026
NARRATIVE
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This is an amended report on 6/26/2026.
LPA conducted 2 out of 2 Program Officers’ interviews. LPA learned that the administration has removed S1 immediately from facility and investigated the above allegation. It was stated that there were some diapering incidents in the classroom that S1 previously worked in.

LPA conducted 2 out 2 directors’ interviews, in which LPA learned that there was no diapering log for the staff to record diapering times throughout the day. The diapering log recently started after when the facility conducted an investigation. LPA also learned that a parent complained about their child coming home with the same diaper in which it was soiled.

LPA also conducted 1 out of 2 behavioral therapists’ interviews, in which it was stated that S1 told one of them to change the child’s diaper in the restroom.

LPA conducted 3 out of 4 staff interviews regarding the above allegation. LPA learned that there were no diapering logs. LPA learned that different staff thought they were assigned to change C1’s diaper on certain days of the week and there was confusion of who needs to change C1. LPA also learned that C1 was changed once a day and right before the child transitions to another school at noon. LPA also learned that staff did not record diaper changing times.

LPA conducted 4 out of 6 parents’ interviews in which they corroborate with the above allegation. P1 stated that their child arrived at the other school in the afternoon with a pullup drenched with urine through the clothes. They have also stated that there is no diapering log to show when the children were changed daily. P3 stated that their child comes home with the same diaper and has gotten diaper rashes before. P4 stated that the staff wouldn’t change their son’s pullup up. P4 has been called twice to change the child's pullup at the facility. P8 stated that their observed an upset parent screaming at the staff about their child's diaper rash and cuts. P8 has also stated that they've observed a behavioral therapist change a child’s diaper in the restroom.

Based on the children’s interviews, there were no concerns regarding the allegation.

Based on observations and interviews, the preponderance of evidence results in substantiating the allegation the facility staff left daycare child soiled in urine and feces for a period of time. This posed as a risk to the daycare children while in care.


Continue on LIC9099-C...
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20260528125129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SETA - ALDER GROVE EARLY LEARNING CENTER
FACILITY NUMBER: 343610541
VISIT DATE: 06/17/2026
NARRATIVE
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The Title 22 deficiency is being cited on LIC 9099-D pages. Facility representative acknowledges, that for TYPE A DEFICIENCIES ONLY upon receipt, facility shall post LIC 9099-D with Type A deficiency for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the Facility Representative, Patricia Marshall-Lopez. LPA provided a copy of the LIC9224, Appeal Rights, and a Notice of Site Visit were provided to Facility Representative, Patricia Marshall-Lopez. A Notice of Site Visit posted. Failure to comply with posting requirements can result in a $100 penalty.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20260528125129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: SETA - ALDER GROVE EARLY LEARNING CENTER
FACILITY NUMBER: 343610541
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/17/2026
Section Cited
CCR
101223(a)(2)
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(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement is not met as evidenced by:
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Facility Representative stated that S1 was removed from the facility as they conducted an investigation.
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Based on observation and interviews, the facility did not comply with the section cited above by not changing the children's diaper on a consistent schedule, which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4