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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343614444
Report Date: 02/22/2024
Date Signed: 02/22/2024 11:22:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2024 and conducted by Evaluator Tanya Washington
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240213170547
FACILITY NAME:JOYCE PRESCHOOLFACILITY NUMBER:
343614444
ADMINISTRATOR:PEREZ, GLORIAFACILITY TYPE:
850
ADDRESS:6050 WATT AVENUETELEPHONE:
(916) 566-1880
CITY:NORTH HIGHLANDSSTATE: CAZIP CODE:
95660
CAPACITY:24CENSUS: 11DATE:
02/22/2024
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Nicole SchlieTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff inappropriately handled child.
Staff did not report an unusual incident to the child's authorized representative in a timely manner.
INVESTIGATION FINDINGS:
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On Thursday, February 22, 2024 at 8:50 AM, Licensing Program Analyst (LPA) Tanya Washington met with Facility Representative Nicole Schlie and Gloria Pereze to open a complaint investigation regarding above allegations. During today's inspection, LPA observed care and supervision of 11 children supervised by four staff. During today's inspection, LPA toured the facility, conducted interviews with staff, made observation and reviewed records. Facility self reported this incident to CCL on February 13, 2024. It was alleged that substitute Staff #1 grabbed Child #1 by both shoulders from behind and squeezed their shoulders and shook Child #1. Staff #1 told Child #1 in an angry tone, "You know better." Child #1 ran to another staff member to be consoled. Staff in charge for the day did not immediately report the incident to the parent. The child's authorized representative learned of the incident on February 12, 2024.
Based on interviews, records reviewed and facility self reporting the incident the preponderance of evidence standard has been met; therefore, the above allegations are substantiated.

Report continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20240213170547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: JOYCE PRESCHOOL
FACILITY NUMBER: 343614444
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/23/2024
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:
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Faciity Representative Nicole Schlie will provide a written plan of correction to LPA by POC date of 02/23/2024.
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 interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced: Staff #1 grabbed and squeezed Child #1's shoulders and shook them. Staff #1 also spoke to Child #1 in an angry tone. This is an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20240213170547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: JOYCE PRESCHOOL
FACILITY NUMBER: 343614444
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/01/2024
Section Cited
CCR
101212(f)
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The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement is not met as evidenced: Authorized representative was not informed of the incident within required time frame.
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Facility Representative Nicole Schlie stated that she will submit a plan of correction to LPA by POC date of 03/01/2024.
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 This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20240213170547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: JOYCE PRESCHOOL
FACILITY NUMBER: 343614444
VISIT DATE: 02/22/2024
NARRATIVE
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Title 22 deficiencies are cited on the subsequent pages of this report. If not corrected, these violations pose an immediate risk to the health and safety of children in care. Facility representative acknowledges, that upon receipt of a TYPE A DEFICIENCY, a LIC 9099-D with Type A deficiency shall be posted for 30 days. Facility representative also acknowledges that they must provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. LPA provided an LIC 9224, which must be signed by parents/guardians and kept with the children's files. Appeal Rights were provided. An exit interview was conducted with facility representative Nicole Schlie and Gloria Perez.

A Notice of Site Visit was provided and shall remain posted for 30 days.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 02/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4