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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343614527
Report Date: 03/19/2025
Date Signed: 03/20/2025 05:00:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2025 and conducted by Evaluator Gagandeep Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250225124155
FACILITY NAME:KREATIVE KIDS LEARNING CENTERFACILITY NUMBER:
343614527
ADMINISTRATOR:VAN BUIFACILITY TYPE:
850
ADDRESS:7020 WYNDHAM DR.TELEPHONE:
(916) 689-3777
CITY:SACRAMENTOSTATE: CAZIP CODE:
95823
CAPACITY:57CENSUS: DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Valerie BlancoTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff wrongfully terminated day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Gagandeep Singh met with the facility representative, Valerie Blanco, to conclude the complaint investigation for above allegations.

During the investigation, LPA inspected the facility multiple times, interviewed the staff, interviewed the reporting party and reviewed facility records. During the investigation, it was found that the facility a child was enrolled with the facility. According to the facility staff, the child had behavior issues. It was found that a behavior plan was made, but was never got agreed to by the parent and the facility. It was found that the service for the child was terminated without making/implementing a new plan or prior notice. Based on LPA observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. See next page for deficiency cited today. Copy of this report was reveiwed and provided to the facility representative. Notice of site visit is posted and shall remain posted for next 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250225124155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KREATIVE KIDS LEARNING CENTER
FACILITY NUMBER: 343614527
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2025
Section Cited
CCR
101173(d)
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Plan of Operation: The child care center shall operate in accordance with the terms specified in the plan of operation. This requirement is not met as evidenced by the facility record review it was found that the facility did not followed the behavior or disciplie plan for the child and
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The facility agreed to conduct the training of the staff for understanding and follow the facility's plan of operation. The facility will provide the training agenda and attendance sheet to the Department.
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terminated the service. This poses a potential Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2