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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343615336
Report Date: 08/02/2024
Date Signed: 08/02/2024 12:10:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2024 and conducted by Evaluator Jennie Tedlos
COMPLAINT CONTROL NUMBER: 53-CC-20240523160637
FACILITY NAME:KINDERCARE LEARNING CENTER - ELK GROVE FLORINFACILITY NUMBER:
343615336
ADMINISTRATOR:CHAVEZ, ANGELAFACILITY TYPE:
840
ADDRESS:9250 ELK GROVE-FLORIN ROADTELEPHONE:
(916) 714-2772
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:26CENSUS: 17DATE:
08/02/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Suzie CervantezTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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9
Staff did not provide adequate supervision to children in care.
Facility staff did not notify authorized representative of incident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennie Tedlos and Office Technician (OT) Yvonne Flores met with Acting Director, Suzie Cervantez (SC) to deliver findings of the complaint investigation regarding the above (2) allegations submitted to Licensing. There were 17 children and 2 staff during the visit.

It was alleged that staff did not provide adequate supervision to children in care. It was also alleged that the facility did not notify a child’s authorized representative of an incident. There was a concern that a child (Child 1) was injured by another child in care while under the supervision of staff and that the incident was not reported to Child 1’s authorized representative. During the course of the investigation, LPA Tedlos obtained documents, conducted observations and interviews with administration, staff, parents, and children who attend the facility. LPA observed the school-age room during the course of the investigation. LPA did not witness any concerning observations regarding supervsion. Interviews with administration, staff, and children at the center revealed conflicting statements about the incident which did not support the allegations.
Report continues onto 9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20240523160637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - ELK GROVE FLORIN
FACILITY NUMBER: 343615336
VISIT DATE: 08/02/2024
NARRATIVE
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Based on the information obtained throughout the course of this investigation for the above allegations, LPA Tedlos determined that the allegations were found to be UNSUBSTANTIATED, meaning although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit Interview was conducted with the Acting Director, Suzie Cervantez.

A notice of site visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2