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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343616542
Report Date: 11/15/2021
Date Signed: 11/15/2021 12:13:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2021 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20211004144911
FACILITY NAME:SAN JUAN PRE-SCHOOLFACILITY NUMBER:
343616542
ADMINISTRATOR:LEWIS, JENNYFACILITY TYPE:
850
ADDRESS:7413 WISCONSIN DRIVETELEPHONE:
(916) 863-0337
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:24CENSUS: 17DATE:
11/15/2021
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Savannah ButlerTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Facility is not in good repair

Unqualified Director operating facility
INVESTIGATION FINDINGS:
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At 10:10 a.m. on Monday, November 15th, 2021, Licensing Program Analyst (LPA) Karyn Guerra met with Staff, Savannah Butler, for the purpose of a complaint inspection regarding the above allegations. During today's inspection, LPA conducted interviews and delivered findings. It was alleged that the facility is not in good repair. There was a concern of paint chipping on the walls. Throughout the course of the investigation, LPA conducted interviews and made observations. LPA observed chipped paint on the doorframes, windowsills, and borders in the facility. It was also alleged that an unqualified Director is operating the facility. Interviews conducted revealed that the current Director, Jenny Lewis, has been on a modified schedule since early October. It was stated that they are in the facility in the mornings 2 or more days a week and the Director at a sister facility assists. A fully qualified Director has not been designated to operate the facility in the Director's absence.

Report continued on 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Karyn Guerra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20211004144911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: SAN JUAN PRE-SCHOOL
FACILITY NUMBER: 343616542
VISIT DATE: 11/15/2021
NARRATIVE
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Based on observations and interviews, the preponderance of evidence standard has been met, and the allegations are substantiated. Title 22 deficiencies are cited on the subsequent pages of this report. An exit interview was conducted. Appeal rights and a notice of site visit were provided. Notice of site visit shall be posted for a period of 30 days for parental review.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Karyn Guerra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2021 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20211004144911

FACILITY NAME:SAN JUAN PRE-SCHOOLFACILITY NUMBER:
343616542
ADMINISTRATOR:LEWIS, JENNYFACILITY TYPE:
850
ADDRESS:7413 WISCONSIN DRIVETELEPHONE:
(916) 863-0337
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:24CENSUS: 17DATE:
11/15/2021
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Savannah ButlerTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff yelled at day care children
INVESTIGATION FINDINGS:
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At 10:10 a.m. on Monday, November 15th, 2021, Licensing Program Analyst (LPA) Karyn Guerra met with Staff, Savannah Butler, for the purpose of a complaint inspection regarding the above allegations. During today's inspection, LPA conducted interviews and delivered findings. It was alleged that staff yelled at day care children. Throughout the course of the investigation, LPA conducted interviews and made observations. Interveiws with Director and Staff state that there may be times when a voice is raised to alert about a concern. Staff and Director stated that facility typically utilizes redirection, communication or time out with an activity for discipline, and yelling at children was denied during interviews. Interviews with children and parents did not reveal any concerns. The allegation is unsubstantiated. Allthough the alleged violation may have happened or is valid, the preponderance of evidence standard has not been met to fully prove or disprove that the alleged violation did or did not occur, therefore, it is unsubstantiated. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Karyn Guerra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20211004144911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: SAN JUAN PRE-SCHOOL
FACILITY NUMBER: 343616542
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/15/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/15/2021
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met, as evidenced by:
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Director will provide photo evidence of painting repairs by POC due date.
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Based on interviews and observations, the building was not in good repair with paint cipping observed on doorframes, windowills, and boarders. This poses a potential risk to the health and safety of children in care.
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Type B
12/15/2021
Section Cited
CCR
101215.1(d)
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101215.1 Child Care Center Directors Qualifications and Duties (d) The child care center director, or the substitute director as specified in (f) below, shall be on the premises during the hours the center is in operation. This requirement was not met, as evidenced by:
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Director will provide qualifications for a substitute Director by POC due date.
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Based on interviews and observations, the child care center director or substitute director was not always on the premises during center operating hours. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Karyn Guerra
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4