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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343616551
Report Date: 08/14/2026
Date Signed: 08/14/2026 12:58:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Joshua Hatch
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260806132253
FACILITY NAME:COUNTRYHILL MONTESSORIFACILITY NUMBER:
343616551
ADMINISTRATOR:APRIL VASQUEZFACILITY TYPE:
850
ADDRESS:7048 SUNRISE BOULEVARDTELEPHONE:
(916) 728-2929
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:102CENSUS: 16DATE:
08/14/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:April VasquezTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Facility left a child unattended for a period of time.
INVESTIGATION FINDINGS:
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On Friday, August 14, 2026, Licensing Program Analyst (LPA) Joshua Hatch and Licensing Program Manager (LPM) Mai Lor met with Director April Vasquez for the purpose of an unannounced complaint investigation. LPA observed a census of sixteen children being supervised by four staff. Facility hours of operation are Monday through Friday from 7:00 AM to 6:00 PM.

It was alleged that the facility left a child unattended for a period of time at the front reception desk of the facility without staff supervision.

During the visit LPA and LPM toured the facility, made observations, conducted interviews and obtained relevant documentation. Statements obtained from the director and staff corroborated the above allegation. The preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED.

Page 1. Continued on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20260806132253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: COUNTRYHILL MONTESSORI
FACILITY NUMBER: 343616551
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/17/2026
Section Cited
CCR
101229(a)(1)
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101229(a)(1):Responsibility for Providing Care and Supervision (a)The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...shall include visual observation.
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Director held staff meetings to talk about supervision and having doors closed. Director will conduct additional video training. Director will email staff CDSS provided video trainings. Director provided LPA with agenda from meeting held. Director will send to LPA staff attestation that they attended meeting.
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This requirement is not met as evidenced by: Based on interview a child left their classroom and was found unattended at the front reception area of the facility which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 03-CC-20260806132253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: COUNTRYHILL MONTESSORI
FACILITY NUMBER: 343616551
VISIT DATE: 08/14/2026
NARRATIVE
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One Type A Deficiencies is cited on the subsequent page of this report (LIC809-D) under the California Code of Regulations, Title 22. The licensee was provided a copy of their Appeal Rights (LIC9058) and the licensee's signature on this form acknowledges receipt of these rights.

LPA Hatch informed the licensee to provide a copy of this licensing report dated 8/14/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child's file for verification. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director April Vasquez.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3