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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343618992
Report Date: 07/26/2021
Date Signed: 07/26/2021 04:33:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2021 and conducted by Evaluator Joleen Kenney
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210519145740
FACILITY NAME:THOMPSON, CLARISSAFACILITY NUMBER:
343618992
ADMINISTRATOR:THOMPSON, CLARISSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 317-5724
CITY:SACRAMENTOSTATE: CAZIP CODE:
95835
CAPACITY:14CENSUS: 5DATE:
07/26/2021
UNANNOUNCEDTIME BEGAN:
03:35 PM
MET WITH:Clarissa Thompson, LicenseeTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Licensee denied a child water.
Licensee yelled at a child.
INVESTIGATION FINDINGS:
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On 7/26/2021 at 3:35 PM, Licensing Program Analyst, Joleen Kenney conducted a follow up complaint inspection and met with the Licensee, Clarissa Thompson. LPA Kenney informed the Licensee that it was alleged that the Licensee denied child #1 (C1) water. The Licensee denied the allegation and stated that children have water bottles in the refrigerator with their names and can get water anytime. It was also stated that the Licensee denied C1 food. The Licensee denied the allegation and stated that C1 had been sick and was told by the child's parent over the phone that C1 should not eat. Interviews were conducted with the Assistants, Parents and children and there were some conflicting information obtained. Based on the information obtained, this allegation was determined to be unsubstantiated.

It was also reported that the Licensee yells at a child (C1). The Licensee stated that she would lie if she stated that she never raised her voice. The Licensee did state that she did not yell at C1. Interviews were conducted with the Assistants, Parents and children. Interviews conducted revealed that the Licensee
(report continued on the next page LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Joleen Kenney
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20210519145740
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: THOMPSON, CLARISSA
FACILITY NUMBER: 343618992
VISIT DATE: 07/26/2021
NARRATIVE
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speaks in a loud tone and that it is not scary. The interviews also identified some inconsistencies in the responses regarding if there was yelling heard and if it was actually yelling or a loud tone. Based on the information obtained, this allegation was determined to be unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Joleen Kenney
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2021 and conducted by Evaluator Joleen Kenney
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210519145740

FACILITY NAME:THOMPSON, CLARISSAFACILITY NUMBER:
343618992
ADMINISTRATOR:THOMPSON, CLARISSAFACILITY TYPE:
810
ADDRESS:5388 NICKMAN WAYTELEPHONE:
(916) 317-5724
CITY:SACRAMENTOSTATE: CAZIP CODE:
95835
CAPACITY:14CENSUS: 5DATE:
07/26/2021
UNANNOUNCEDTIME BEGAN:
03:35 PM
MET WITH:Clarissa Thompson, LicenseeTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Licensee does not allow children to speak.
INVESTIGATION FINDINGS:
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On 7/26/2021 at 3:15 PM, Licensing Program Analyst, Joleen Kenney conducted a follow up complaint inspection and met with the Licensee, Clarissa Thompson. LPA Kenney informed the Licensee that it was alleged that the Licensee does not allow children that do not take naps to speak during nap time which is from 12:00 PM to 3:00 PM. The Licensee confirmed that the older children are required to lay down and stay in their space quietly during nap time. The Licensee said that the older children were allowed to bring cell phones, head phones, a chapter book or magazine and were not expected to sleep but they had to lay down and be quiet. The Licensee stated that when the children were on distance learning they did not have to nap but were expected to be quiet to not disturb the napping children. Interviews were conducted with the Assistance, Parents and children that revealed that the children that do not nap were required to be quiet and lay down during the 3 hour nap time for the other children. LPA Kenney explained to the Licensee that children cannot be expected to abide by rules that are not reasonable and other options should be available that are more comfortable for the children that are older and do not nap.
(report continued on next page LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Joleen Kenney
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20210519145740
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: THOMPSON, CLARISSA
FACILITY NUMBER: 343618992
VISIT DATE: 07/26/2021
NARRATIVE
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Based on LPAs interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, is being cited on the attached LIC 9099D.

Type A deficiency was cited on the following page of this report for violating a child's personal rights when the Licensee required the older children that did not nap to lay down and be quiet during the 3 hour nap time for the other children.

Upon receipt of a Type A citation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. The LIC 9224 must be signed by parents/guardians and kept as a receipt whenever any Type A documents are provided by the licensee. LIC 9224 is available on the website. If the LIC 9224 is not used, the licensee shall prepare a statement indicating the documents have been provided. Licensee shall require the parent/guardian to sign and date the statement and shall keep the signed statement as receipt. Verification of receipt shall be kept in each child's file at the facility.

Notice of Site Visit was provided and posted. Appeal Rights were provided and an exit interview was conducted.
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Joleen Kenney
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20210519145740
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: THOMPSON, CLARISSA
FACILITY NUMBER: 343618992
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/26/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/27/2021
Section Cited
CCR
102423(a)(2)
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Personal Rights. Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
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The Licensee agrees to obtain Personal Rights training by viewing the video available on the Community Care Licensing website. The Licensee will submit a written statement of other options that are comfortable for the older children during nap time.
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To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by: The Licensee did not provide comfortable accomodations or reasonable alternatives to her rule of laying down quietly for the 3 hours if they did not chose to nap. This is an immediate health and safety risk to children in care.
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The Licensee will submit the plan of correction by the end of day on Tuesday, July 27, 2021.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Joleen Kenney
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 5