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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343620961
Report Date: 12/19/2024
Date Signed: 12/19/2024 01:26:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Amanda Sutter
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240924151758
FACILITY NAME:HAYES, JESSICAFACILITY NUMBER:
343620961
ADMINISTRATOR:HAYES, JESSICAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 856-4988
CITY:SACRAMENTOSTATE: CAZIP CODE:
95824
CAPACITY:14CENSUS: 7DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Jessica HayesTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Licensee is not present in the home the required amount of time while day care children are in care.
Licensee does not ensure that day care children are transported in a safe manner.
Licensee does not ensure that day care child(ren) are picked up from school in a timely manner.
INVESTIGATION FINDINGS:
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On Thursday, December 19, 2024, Licensing Program Analyst (LPA) Amanda Sutter met with Licensee Jessica Hayes to deliver findings regarding the above allegations. Upon arrival, LPA observed 7 children supervised by 2 staff. Licensee's own child over 10 years was also at the facility.

It was alleged that the Licensee is not present in the home the required amount of time while day care children are in care. The facility’s operating hours are 6:30 AM to 5:30 PM. In an interview with LPA, Licensee stated that children start coming to the facility around 7 to 7:15 PM, so she takes her break around 2 to 3 PM. Licensee stated that if she ever leaves the facility, she leaves to do pick-ups. Parents interviewed stated that the Licensee is home whenever they are at the faciliyt. Through the course of the investigation, LPA learned that the licensee is currently enrolled in classes. LPA reviewed Licensee class schedule and verified that she is in classes Tuesday and Thursday from 6:30 PM to 8:30 PM.

CONTINUED ON 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20240924151758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HAYES, JESSICA
FACILITY NUMBER: 343620961
VISIT DATE: 12/19/2024
NARRATIVE
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It was alleged that the Licensee does not ensure that day care children are transported in a safe manner. LPA observed two cars parked in front of the home. At the time of the initial inspection, Licensee told LPA that the facility was only using the grey SUV for transporting children. LPA observed two booster seats in the back of the car. Licensee stated that the booster seats are always in the car because they are used for the licensee’s own children. On 12/19/2024, LPA observed that the facility was using the white SUV to transport children. LPA observed four car seats in the car.

It was alleged that the Licensee does not ensure that day care children are picked up from school in a timely manner. LPA was told that a child was picked up from school 27 minutes late, which would have been 12:47 PM. License provided LPA Sutter text messages between herself and the parent which stated that a child was to be picked up from school between 12:30 and 12:50 PM. LPA Sutter conducted parent interviews. Interviewed parents stated that their children had not been picked up late from school.

LPA could not determine if the Licensee is present in the home the required amount of time while taking care of daycare children, or if daycare children are transported in an unsafe manner, or if daycare children are not picked up from school in a timely manner, therefore the above allegations are determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. An exit interview was conducted. Appeal rights were provided. A notice of site visit was provided and shall remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2