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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343621667
Report Date: 07/18/2023
Date Signed: 08/07/2023 09:04:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2023 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20230602121354
FACILITY NAME:PIEDMONT, MARLENEFACILITY NUMBER:
343621667
ADMINISTRATOR:PIEDMONT, MARLENEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 358-9865
CITY:ORANGEVALESTATE: CAZIP CODE:
95662
CAPACITY:14CENSUS: 1DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Marlene PiedmontTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Provider handled child roughly
INVESTIGATION FINDINGS:
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Licensing Program Analyst Jennifer Velasco (LPA) met with Licensee Marlene Piedmont (L1) to deliver findings. LPA toured the facility, including all activity and classroom spaces, restrooms, food service and outdoor play areas. Census included 10 children being supervised by L1 and an assistant. L1 was reminded never to exceed the conditions, limitations, and capacity specified on the license. Facility hours of operation are Monday through Friday from 6:00 AM to 5:00 PM.
It was alleged L1 handled children roughly. During the investigation, LPA conducted interviews, observed care, and obtained relevant documentation. Witness statements and LPA observations corroborated the allegation that L1 hit multiple children lightly on their bottoms to get them to go where she wanted them to go quickly. The preponderance of evidence standard has been met, and the allegation is substantiated.
A Title 22 deficiency was cited during today's inspection as documented on continuation page LIC 9099-D. This report was reviewed with L1, and an exit interview was conducted. Appeal Rights were provided. A Notice of Site Visit (NOS) was provided to Director who will post it for a period of 30 days for parental review.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2023 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20230602121354

FACILITY NAME:PIEDMONT, MARLENEFACILITY NUMBER:
343621667
ADMINISTRATOR:PIEDMONT, MARLENEFACILITY TYPE:
810
ADDRESS:7012 KINNEY STREETTELEPHONE:
(916) 358-9865
CITY:ORANGEVALESTATE: CAZIP CODE:
95662
CAPACITY:14CENSUS: 10DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Marlene PiedmontTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Provider leaves day care children unattended due to inadequate staffing.
Provider is under the influence while caring and supervising day care children.
Provider leaves day care child soiled for an extended period of time causing day care child sustaining rashes.
Day care child sustained multiple bug bites while in care.
Provider does not clean or sanitize day care toys.
Provider does not meet day care child's needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Jennifer Velasco (LPA) met with Licensee Marlene Piedmont (L1) to deliver findings. LPA toured the facility, including all activity and classroom spaces, restrooms, food service and outdoor play areas. Census included 10 children being supervised by L1 and an assistant. L1 was reminded never to exceed the conditions, limitations, and capacity specified on the license. Facility hours of operation are Monday through Friday from 6:00 AM to 5:00 PM.
It was alleged: Provider leaves day care children unattended due to inadequate staffing, Provider is under the influence while caring and supervising day care children, Provider leaves day care child soiled for an extended period of time causing day care child sustaining rashes, Day care child sustained multiple bug bites while in care, Provider does not clean or sanitize day care toys, Provider does not meet day care child's needs. During the investigation, LPA observed staff provide care to children, conducted interviews, and reviewed documents. Witness statements, LPA observation, and facility documentation reviews failed to corroborate the allegation(s). The preponderance of evidence standard has not been met; therefore, these allegations are unsubstantiated. An exit interview was conducted, and a notice of site visit provided. Notice of site visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20230602121354
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: PIEDMONT, MARLENE
FACILITY NUMBER: 343621667
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied: Appeal Not Submitted Timely
Type B
08/11/2023
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include ... (1) To be treated with dignity in his/her personal relationship with staff and other
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Licensee (L1) stated she will use vebal prompts and positive reinforcement, instead of using "taps" on their bottoms, to assist children with doing what they are supposed to do. L1 stated she will develop a detailed written plan for how to implement this change and will email the detailed written plan to
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persons. This requirement has not been met as evidence by: Observation and witness statements that L1 lightly hit children on the bottom. This is a potential risk to the health, safety, and personal rights of children in care.
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LPA on or before the POC due date.
LPA email:
jennifer.velasco@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
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