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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343621911
Report Date: 12/22/2022
Date Signed: 12/22/2022 11:51:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2022 and conducted by Evaluator Salene Mayberry
COMPLAINT CONTROL NUMBER: 53-CC-20220927154102
FACILITY NAME:MOORE LEARNING PRESCHOOL & DCC (INF)FACILITY NUMBER:
343621911
ADMINISTRATOR:MOORE, FRISHAFACILITY TYPE:
830
ADDRESS:8699 ELK GROVE BLVDTELEPHONE:
(916) 405-0448
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:20CENSUS: 9DATE:
12/22/2022
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Frisha MooreTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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1. Staff are not following safe sleep protocols with day care children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Salene Mayberry met with Director, Frisha Moore to deliver findings for the above complaint allegation.

During the investigation LPA toured the facility, observed staff interactions with children in care, conducted interviews and obtained pertinent documents.

It was alleged that “staff are not following safe sleep protocols with day care children in care.” Interviews revealed conflicting statements about the requirement, process, and responsibility of documenting infant sleep checks. In addition, LPA’s review, and comparison of the attendance records with nap check records of 10 infants in care revealed that there were days during 9/6/22 through 10/4/22 where 9 of the 10 infants were present in the center and no nap checks were documented.

Report continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Salene Mayberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 53-CC-20220927154102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: MOORE LEARNING PRESCHOOL & DCC (INF)
FACILITY NUMBER: 343621911
VISIT DATE: 12/22/2022
NARRATIVE
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Accordingly, based on a preponderance of evidence obtained the complaint regarding the above allegation was SUBSTANTIATED.

A Type B Deficiency was cited on the subsequent page (LIC9099-D) of this report.

An Exit interview was conducted in which the report was reviewed and discussed with the Director. LPA provided a copy of the report and Appeal Rights to Director. A Notice of Site visit was posted by LPA and Director understands it must remain posted for 30 days.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Salene Mayberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 53-CC-20220927154102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

FACILITY NAME: MOORE LEARNING PRESCHOOL & DCC (INF)
FACILITY NUMBER: 343621911
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/22/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/13/2023
Section Cited
CCR
101429(a)(2)(B)
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101429 Responsibility for Providing Care and Supervision for Infants (a)(2)(B) Staff shall physically check on sleeping infant(s) every 15 minutes and document…This requirement was not met as evidenced by:
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Director will update her Standard Operating Procedures (SOPs) for staff to reflect the Safe Sleep Regulations. Director will also hold a staff meeting to discuss Safe Sleep documentation requirements, select staff responsible for documenting in each room, and provide staff with a sample sleep log.
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LPA's review and comparison of the attendance records with nap check records of 10 infants in care revealed that there were days during 9/6/22 through 10/4/22 where 9 of the 10 infants were present in the center and no nap checks were documented.
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 Director will provide LPA with copies of the updated SOPs, staff meeting attendance log and notes, identify teachers who were designated as responsible for entering nap checks and a copy of the sample sleep log.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Salene Mayberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2022 and conducted by Evaluator Salene Mayberry
COMPLAINT CONTROL NUMBER: 53-CC-20220927154102

FACILITY NAME:MOORE LEARNING PRESCHOOL & DCC (INF)FACILITY NUMBER:
343621911
ADMINISTRATOR:MOORE, FRISHAFACILITY TYPE:
830
ADDRESS:8699 ELK GROVE BLVDTELEPHONE:
(916) 405-0448
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:20CENSUS: 9DATE:
12/22/2022
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Frisha MooreTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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1. Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Salene Mayberry met with Director, Frisha Moore to deliver findings for the above complaint allegation.

During the investigation LPA toured the facility, observed staff interactions with children in care, conducted interviews and obtained pertinent documents. It was alleged that the “Facility is operating out of ratio”. Staff interviews were consistent in denying ever being out of ratio, and observations made by LPA did not reveal any classrooms operating out of ratio.

Based on LPA’s observations, conflicting statements and a lack of clear corroborating evidence, the above allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.
Report continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Salene Mayberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 53-CC-20220927154102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: MOORE LEARNING PRESCHOOL & DCC (INF)
FACILITY NUMBER: 343621911
VISIT DATE: 12/22/2022
NARRATIVE
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An Exit interview was conducted in which the report was reviewed and discussed with the Director. LPA provided a copy of the report and Appeal Rights to Director. A Notice of Site visit was posted by LPA and Director understands it must remain posted for 30 days
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Salene Mayberry
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5