343621912-4-19-2024-53-CC-KGUA-D4GUEX-20240419153151

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343621912
Report Date: 04/19/2024
Date Signed: 04/19/2024 12:40:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2024 and conducted by Evaluator Corina Beckby

COMPLAINT CONTROL NUMBER: 53-CC-20240126101859

FACILITY NAME:	MOORE LEARNING PRESCHOOL & CHILDCARE CENTER		FACILITY NUMBER:	343621912
ADMINISTRATOR:	BRIDGET BROWN		FACILITY TYPE:	850
ADDRESS:	8699 ELK GROVE BOULEVARD		TELEPHONE:	(916) 405-0448
CITY:	ELK GROVE	STATE: CA	ZIP CODE:	95624
CAPACITY:	71	CENSUS: 21	DATE:	04/19/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Marlyn Walker		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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1. Ratio: Day care is over ratio
2. Personal Rights: Staff yell at day care children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Corina Beckby met with Director, Marlyn Walker to deliver findings for the above complaint allegations. Throughout the course of the investigation LPA toured the facility, observed staff interactions with children in care, conducted interviews and obtained pertinent documents.

It was alleged that the facility was over ratio. It is true that for a period of time, the 2-year-old room did not have an assigned teacher. The Assistant Director had to step in, had and Aid, and moved teachers around or/and called Child Care Careers. Staff consensus is they are short staffed but not over ratio. LPA saw evidence of Child Care Careers being called for help. The facility has a parent on file, as a substitute when needed in

Continued on LIC 9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:	DATE: 04/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 53-CC-20240126101859

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: MOORE LEARNING PRESCHOOL & CHILDCARE CENTER	FACILITY NUMBER: 343621912
	VISIT DATE: 04/19/2024

NARRATIVE

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the afternoons. As of 3/13/24, the facility hired a new Director and a teacher. The facility physically separates the younger and older 2's after breakfast, when possible.

Based on the lack of clear corroborating evidence, the allegation that day care is over ratio, could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the finding is UNSUBSTANTIATED.

It was alleged that day care staff yell at day care children.

Staff consensus did not show staff yell at children; however, it’s agreed that the two-year-old class needs the most help and an extra teacher would be helpful. The majority of the parents interviewed had concerns regarding supervision, care and structure of the 2-year-old room. Interviews also revealed that there was concern with how a prior staff member spoke to the children in care, but that staff member was let go for their conduct and is no longer employed at the center.

Based on the lack of clear corroborating evidence, the allegation that staff yell at day-care children, could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the finding is UNSUBSTANTIATED.

The following information regarding ADA was provided: US Department of Justice (USDOJ) toll-free ADA Information Line at (800) 514-0301 (voice) or (800) 514-0383 (TTY) and link to publication: Commonly Asked Questions about Child Care Centers and the ADA, available at: http://www.ada.gov/childqanda.htm.

An Exit interview was conducted in which the report was reviewed and discussed with the Director........ LPA provided a copy of the report and Appeal Rights to Director. A Notice of Site visit was posted by LPA and Director understands it must remain posted for 30 days.

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:	DATE: 04/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2024

LIC9099 (FAS) - (06/04)

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