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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343622008
Report Date: 01/30/2024
Date Signed: 01/30/2024 11:46:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/25/2024 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20240125113339
FACILITY NAME:ICONIC KIDS CHILDCARE & LEARNING CENTERFACILITY NUMBER:
343622008
ADMINISTRATOR:THOMPSON, IONAFACILITY TYPE:
850
ADDRESS:6035 MAIN AVENUETELEPHONE:
(916) 542-7196
CITY:ORANGEVALESTATE: CAZIP CODE:
95662
CAPACITY:47CENSUS: 12DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Iona Thompson TIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Staff does not ensure children are spoken to in an appropriate manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Director Iona Thompson (Director), for the purpose of conducting an unannounced initial complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained to Director. It was alleged staff did not ensure children were spoken to in an appropriate manner; specifically, that a staff yelled at a child/children. During today's inspection, LPA conducted interviews, observed care, and obtained relevant documentation. Witness statements, LPA observations, and/or document reviews failed to corroborate the allegation. LPA observed staff use behavior management skills to assist children with their choices. LPA observed staff listen to children and speak with children appropriately and responsively. Although the allegation may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and a copy of this report was given to the Facility Representative, Director Iona Thompson. Notice of site was given and must remain posted for parental review for 30 days. Appeal rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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