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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623499
Report Date: 08/13/2025
Date Signed: 08/13/2025 11:55:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Mandie Goodwin
COMPLAINT CONTROL NUMBER: 03-CC-20250718151215
FACILITY NAME:HAPPY TIME PRESCHOOLFACILITY NUMBER:
343623499
ADMINISTRATOR:PATEL, MAYAFACILITY TYPE:
850
ADDRESS:7610 ELSIE AVENUETELEPHONE:
(916) 689-8889
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:75CENSUS: 42DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Michelle LucasTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff failed to provide transportation as agreed upon.
INVESTIGATION FINDINGS:
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On August 13th, 2025 Licensing Program Analyst (LPA) Mandie Goodwin met with Licensee Michelle Lucas to conduct further investigation and close a complaint investigation. Upon arrival 42 preschool children were present supervised by 6 staff members across 3 classrooms.

Through the course of the investigation LPA collected documentation and interviewed staff, parent, and other witnesses. Through interviews it was learned that on June 26th, 2025 facility failed to pick up a child (C1) from their school to provide transportation back to the daycare. Director and staff stated that on that day they lost track of time. Upon receiving a call that the child was not picked up the director instructed staff (S1) to go pick up the child, however the parent decided to have C1 stay at the school in their after-school program. LPA reviewed samples of Before and After School Transportation Forms created by the facility. Director stated that they did not have the parent complete a form for C1 because the decision to provide transportation was "sprung on them" a week before the transportation schedule began. Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20250718151215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HAPPY TIME PRESCHOOL
FACILITY NUMBER: 343623499
VISIT DATE: 08/13/2025
NARRATIVE
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LPA learned that the school called the parent who then called to inform the facility that child had not been picked up. LPA reviewed the facility's Plan of Operation, which specifies transportation for field trips, but does not specify other transportation arrangement. LPA determined that even though there was no signed contract between the facility and the parent, the facility is still responsible for picking up children in a timely manner.

Based on interview conducted and records reviewed the preponderance of evidence standard has been met; therefore, the above allegations are substantiated. Exit interview with Licensee Michelle Lucas was conducted and appeal rights were provided.

See LIC 9099-D for deficiencies.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20250718151215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: HAPPY TIME PRESCHOOL
FACILITY NUMBER: 343623499
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/27/2025
Section Cited
CCR
101173(b)(9)
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Plan of Operation: The plan and related materials shall contain the following: Transportation arrangements provided by the licensee for children who do not have independent arrangements.

This requirement is not met as evidenced by:
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Update the plan of operation to reflect facility's transportation policy and ensure that there is a signed contract between facility and responsible parties before transportation is agreed upon.
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LPA learned that facility staff failed to pick up a child in a timely manner. Licensee did not follow their own transportation arrangements as indicated in plan of operation. This poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3