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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623499
Report Date: 05/21/2024
Date Signed: 05/21/2024 01:52:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2024 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240307095323
FACILITY NAME:HAPPY TIME PRESCHOOLFACILITY NUMBER:
343623499
ADMINISTRATOR:PATEL, MAYAFACILITY TYPE:
850
ADDRESS:7610 ELSIE AVENUETELEPHONE:
(916) 698-0685
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:75CENSUS: 35DATE:
05/21/2024
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Maya PatelTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff member handles children in a rough manner
Staff member yells at children
INVESTIGATION FINDINGS:
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On May 21st 2024 Licensing Program Analysts (LPAs) Mandie Goodwin and Gagandeep Singh met Director Maya Patel to continue investigation and close a complaint regarding the above allegations. Upon arrival 35 preschool children were present supervised by 7 staff members across 3 classrooms.

It was alleged that staff members handle children in a rough manner. Through the course of the investigation LPA conducted interviews, made observations, and collected documentation. Through interviews in addition to the initial report, one interview stated that a staff member (S1) holds them too tight and it makes them feel mad. Additional interviews disclosed that they have seen teachers grabbing, with one interview stating "I've seen one teacher grab a kid in a way that was not ok" and "in the last 2 weeks I've seen aggressive grabbing." Multiple interviews described staff members as being rough but did not reveal the name of the staff members. It was additionally alleged that staff members yell at children. In addition to the intial report one interview stated that S1 was yelling at a child (C1). Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20240307095323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HAPPY TIME PRESCHOOL
FACILITY NUMBER: 343623499
VISIT DATE: 05/21/2024
NARRATIVE
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Additional interviews stated that they have seen a staff member yelling, with an interview stating the staff member "yells at those kids in a way that not even a parent would yell at their kids. You hear it and it’s just shocking."

Based on interviews conducted the preponderance of evidence standard has been met; therefore, the above allegations are substantiated. This is a repeat violation and facility was assessed a civil penalty of $250.

LPA Mandie Goodwin informed Director that this report dated 5/21/24 documents two Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care. Also, LPA Mandie Goodwin informed the Director to provide a copy of this licensing report dated 5/21/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Exit interview with Director Maya Patel was conducted and appeal rights were provided.

See LIC 9099-D for deficiencies.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20240307095323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: HAPPY TIME PRESCHOOL
FACILITY NUMBER: 343623499
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/22/2024
Section Cited
CCR
101223(a)(1)
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PERSONAL RIGHTS: 101223(a)The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidence by...
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Director will have a meeting with staff on how to talk to children and how to hold children appropriately. Director will send LPA meeting agenda notes.
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Based on interviews conducted staff members have been observed yelling at and handling children in a rough manner, which poses an immediate health, safety, or personal rights risk to pesons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3