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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623597
Report Date: 03/28/2024
Date Signed: 03/28/2024 12:07:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2024 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240130113906
FACILITY NAME:VOICOVA, MARIAFACILITY NUMBER:
343623597
ADMINISTRATOR:VOICOVA, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 273-2741
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95742
CAPACITY:14CENSUS: 10DATE:
03/28/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Varia VoicovaTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Licensee utilized a car seat as a restraint device for child
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco and Jennifer Velasco (LPA) met with Licensee, Maria Voicova (Licensee), to deliver findings re: the above allegation.

It was alleged that Licensee utilized a car seat as a restraint device for child. Throughout the course of the investigation, LPA toured the facility, observed Licensee provide care to children, reviewed documentation, and conducted interviews. LPA observed group time, and client interviews revealed that current and past clients have not observed children strapped in car seats and sitting in car seats for long periods of time and do not believe that happens in this facility. Licensee and client interviews indicated that an incident observed when a child was strapped in a car seat was possibly due to another child buckling the other child while children were engaged in a group activity with Licensee. A car seat was on the side of the room and was accessible to children.
continued on LIC9099-C..
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20240130113906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: VOICOVA, MARIA
FACILITY NUMBER: 343623597
VISIT DATE: 03/28/2024
NARRATIVE
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Clients and Licensee stated they communicate through group chat, Licensee sends pictures/videos of children's activities, and Licensee encourages parents to communicate directly with Licensee if they have any concerns. Client interviews, LPA observation, and documentation failed to corroborate the allegation that Licensee utilized a car seat as a restraint device for child. Although the alleged violation may have happened or is valid, the preponderance of evidence standard has not been met to fully prove or disprove that it did or did not occur, therefore, it is UNSUBSTANTIATED.

This report was reviewed with Licensee, and an exit interview was conducted. Appeal Rights were provided and a Notice of Site Visit (NOS) was provided to Licensee, who will post it for a period of 30 days for parental review.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2