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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623831
Report Date: 10/23/2025
Date Signed: 10/23/2025 05:26:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Loraine Perez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250813160606
FACILITY NAME:HINOJOSA, NORMAFACILITY NUMBER:
343623831
ADMINISTRATOR:NORMA HINOJOSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 694-4506
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:14CENSUS: 7DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Norma HinojosaTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff interfered with toileting needs of child

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Loraine Perez met with Licensee Norma Hinojosa, for the purpose of conducting an unannounced subsequent complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained to Licensee. During today's inspection, LPA conducted interviews, observed care, and obtained relevant documentation.
Witness statements, and LPA observations failed to corroborate the allegation. Through interview, the process for toileting and potty training were explained. The facility communicates toileting and potty training information with families. Supply Notice wipe off board is visable to parents to request supplies. Individual concerns are discussed, but documentation is not kept of concerns or solutions.
Although the allegation may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and report was reviewed with Facility Representative, Norma Hinojosa. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Loraine Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Loraine Perez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250813160606

FACILITY NAME:HINOJOSA, NORMAFACILITY NUMBER:
343623831
ADMINISTRATOR:NORMA HINOJOSAFACILITY TYPE:
810
ADDRESS:7555 COMMUNITY DRTELEPHONE:
(916) 694-4506
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:14CENSUS: 7DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Norma HinojosaTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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9
Staff hit child in care
INVESTIGATION FINDINGS:
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This is an amended report, findings have changed.
Licensing Program Analyst (LPA) Loraine Perez met with Licensee Norma Hinojosa, for the purpose of conducting an unannounced subsequent complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained to Licensee. During today's inspection, LPA conducted interviews, observed care, and obtained relevant documentation.
Based on witness statements, the facility uses different methods of discipline with children in care. Time out, redirection, and conversations about how to share with others are used as forms of discipline.

Although the allegation may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is UNSUBSTANTIATED. Exit interview was conducted and report was reviewed with Facility Representative, Norma Hinojosa. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Loraine Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250813160606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: HINOJOSA, NORMA
FACILITY NUMBER: 343623831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
10/24/2025
Section Cited
CCR
102423(a)(4)
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Loraine Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20250813160606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HINOJOSA, NORMA
FACILITY NUMBER: 343623831
VISIT DATE: 10/23/2025
NARRATIVE
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SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Loraine Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4