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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623834
Report Date: 07/19/2023
Date Signed: 07/19/2023 12:14:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2023 and conducted by Evaluator Amanda Sutter
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230519090649
FACILITY NAME:HODGE LEARNING CENTERFACILITY NUMBER:
343623834
ADMINISTRATOR:JEN, DEBBIEFACILITY TYPE:
850
ADDRESS:7248 MURIETA DRIVE SUITE B-8TELEPHONE:
(618) 663-0574
CITY:RANCHO MURIETASTATE: CAZIP CODE:
95683
CAPACITY:35CENSUS: 13DATE:
07/19/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Debbie JenTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff left day-care child in soiled diaper for extended period of time.
Director allows staff with symptoms of illness to provide care for children.
INVESTIGATION FINDINGS:
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On Wednesday, July 19, 2023, Licensing Program Analyst (LPA) Amanda Sutter met with Director Debbie Jen to deliver findings regarding the above allegations. LPA observed 13 children supervised by 2 staff. It was alleged that staff yells at children and that director allows staff with symptoms of illness to provide care for children.

LPA conducted interviews and observed the facility's diapering log. LPA observed regular changes in the diapering log. LPA only observed two entries from 5/17/2023 for child 1's (C1's) diapering log. Staff stated that if a child is dry, they do not often track diaper changes, and that C1 does not eat at the center because they are breast feeding. LPA was also told that some of the children whose diapers are still changed are also toilet training. Staff stated that they often forget to log when toilet training children use the toilet. Through interview, LPA was told that day care children have not received rashes at the center and that children are typically sent home in clean diapers.
CONTINUED ON 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20230519090649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HODGE LEARNING CENTER
FACILITY NUMBER: 343623834
VISIT DATE: 07/19/2023
NARRATIVE
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It was alleged that director allows staff with symptoms of illness to provide care for children. LPA conducted interviews and observed the facility's temperature check log. LPA learned multiple children at the facility had the stomach flu early May 2023. Staff 1 (S1) stated that on May 4, 2023, she felt healthy when she arrived at the facility in the morning and that she first felt ill during circle time, which stated occurs between 9:00 AM and 9:20 AM. S1 stated she told Director and left the facility between 9:45 and 10 AM. During interviews, LPA learned that staff notify Director when they feel ill and that it is the facility's policy that staff stay home for 24 hours after symptoms have disappeared. LPA observed staff handbook and did not see this policy recorded. Director stated that staff are to follow the policy written in parent handbook.

LPA could not determine if staff left day-care child in soiled diaper for extended period of time, or if director allows staff with symptoms of illness to provide care for children, therefore the above allegation is determined to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. An exit interview was conducted. Appeal rights were provided. A notice of site visit was provided and shall remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2023 and conducted by Evaluator Amanda Sutter
COMPLAINT CONTROL NUMBER: 03-CC-20230519090649

FACILITY NAME:HODGE LEARNING CENTERFACILITY NUMBER:
343623834
ADMINISTRATOR:JEN, DEBBIEFACILITY TYPE:
850
ADDRESS:7248 MURIETA DRIVE SUITE B-8TELEPHONE:
(618) 663-0574
CITY:RANCHO MURIETASTATE: CAZIP CODE:
95683
CAPACITY:35CENSUS: 13DATE:
07/19/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Debbie JenTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff yells at children
INVESTIGATION FINDINGS:
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On Wednesday, July 19, 2023, Licensing Program Analyst (LPA) Amanda Sutter met with Director Debbie Jen to deliver findings regarding the above allegations. LPA observed 13 children supervised by 2 staff. It was alleged that staff yells at children.

LPA conducted interviews and made observations throughout the course of the investigation. On 7/19/2023, at 9:39 AM, LPA heard Staff 1 (S1) raise her voice and speak to children in a harsh tone during snack time. LPA observed S1 speak to children in the same way on the playground as well. Through interview, LPA learned that there were multiple instances where a S1 yelled at the children. Those interviewed said that they did not believe S1 was yelling to be mean but was speaking in a tone that made them feel uncomfortable. During interviews with children, LPA was told that when S1 yells the children feel “scared” and “small”.

CONTINUED ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 03-CC-20230519090649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HODGE LEARNING CENTER
FACILITY NUMBER: 343623834
VISIT DATE: 07/19/2023
NARRATIVE
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One Title 22 Deficiencies have been issued on the attached LIC 809-D. The director was informed that this report dated 7/19/2023 documents one Type A citation which shall be posted for 30 consecutive days. The licensee shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Licensee has been provided with appeal rights. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Debbie Jen.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20230519090649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: HODGE LEARNING CENTER
FACILITY NUMBER: 343623834
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/19/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/20/2023
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a)(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This regulation was not met as evidenced by:
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Director and staff will watch CCLD video on child personal rights and will provide LPA with signed verification, proving that they watched it.
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Based on interview, LPA learned that a staff member yelled at children, which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5