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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623899
Report Date: 05/05/2026
Date Signed: 05/05/2026 03:46:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260303164748
FACILITY NAME:AOUF, NESRINFACILITY NUMBER:
343623899
ADMINISTRATOR:AOUF, NESRINFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 586-5379
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:14CENSUS: DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Nesrin AoufTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff are physically abusing day care children in care
Staff member caused injury to day care child in care
INVESTIGATION FINDINGS:
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On 05/05/2026, Licensing Program Analyst (LPA) Soleil Marx met with Licensee, Nesrin Aouf, for the purpose of delivering findings for the above allegations.Throughout the investigation, LPA made observations of the care and supervision of children, reviewed records, and conducted interviews with staff, children, and parents/guardians.

During observations, LPA noted that children were treated in a respectful manner and did not observe any signs of abuse or inappropriate interactions between staff and children. The licensee and staff provided consistent statements indicating that any injuries or incidents that have occurred were the result of typical childhood activities/rough play between children, and that parents are notified immediately by phone if they occur. LPA observed injury reports were consistent with interview statements. The licensee/assistant also reported that verbal redirection and contacting parents are the primary methods used to manage challenging behavior which was consistent with LPAs observations/record review.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20260303164748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: AOUF, NESRIN
FACILITY NUMBER: 343623899
VISIT DATE: 05/05/2026
NARRATIVE
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Children who were interviewed did not disclose any instances of physical abuse or injuries caused by the licensee or staff. Children interviews were consistent with the licensee/staff interviews on discipline procedures consisting of parents being contacted.

Parents interviews were consistent in that they had no concerns regarding safety, the treatment of children, or injuries sustained. Parents aligned in stating their children enjoy attending the child care facility and trust that their children are safe/happy there.

Based on interviews conducted with the licensee/assistant, parents/guardians, and children, as well as observations of staff-child interactions and a review of records relevant to the allegations, there is insufficient evidence to support the claims.

Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are unsubstantiated.



Exit interview conducted and report reviewed with Licensee. Appeal Rights provided. A notice of site visit was provided and must remain posted for 30 days. No deficiencies were cited.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2