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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624167
Report Date: 04/07/2026
Date Signed: 04/07/2026 12:39:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2026 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260129084004
FACILITY NAME:TOTS OF LOVE - CARMICHAELFACILITY NUMBER:
343624167
ADMINISTRATOR:UTTERBACK, CAMILLEFACILITY TYPE:
850
ADDRESS:2921 GARFIELD AVENUETELEPHONE:
(916) 689-8687
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:40CENSUS: 13DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:AlexiaTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff does not provide adequate supervision.
Staff did not ensure day care child had the appropriate undergarments on.
Staff left day care child soiled for an extended period of time.
Staff took an inappropriate picture of day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Soleil Marx met with Facility Representative Alexis Castaneda to deliver the findings related to the above allegations. The purpose of today’s inspection was explained.

Throughout the investigation, LPA made observations, reviewed records, and conducted interviews with staff, children, and parents/guardians. Based on these efforts, it was determined that toileting procedures were inadequately supervised, as it was observed that one staff member was responsible for monitoring two separate restrooms at the same time designated for boys and girls. Additionally, through record review and interviews, it was determined that the lack of adequate supervision during toileting resulted in a child’s undergarments being put on incorrectly on at least one occasion. It was further revealed that, on at least one occasion, a child was sent home in soiled clothing. In an attempt to address these incidents, the facility sent a photo of a child wearing the correct undergarment/pull-up to a parent/guardian, in response to a parent request, with the intent of being informative. The facility acknowledged that this action was inappropriate, and the photo was subsequently removed from the communication application.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20260129084004
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOTS OF LOVE - CARMICHAEL
FACILITY NUMBER: 343624167
VISIT DATE: 04/07/2026
NARRATIVE
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Based on observation, record review, and interview, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated.

Facility Representative was informed that this report dated 04/07/2026 documents two Type A citations which shall be posted for 30 consecutive days. Facility Representative shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted, report reviewed with Facility Representative. Appeal rights provided. Notice of site visit was provided and must remain be posted for 30 days.

SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20260129084004
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TOTS OF LOVE - CARMICHAEL
FACILITY NUMBER: 343624167
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
04/08/2026
Section Cited
CCR
101229(a)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement is not met as evidenced by:
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Facility Representative (FR) will conduct a staff training covering care and supervision with toileting procedures. FR will send training material and date of training to LPA Marx by POC due date. FR will submit completed training staff attendance signatures to LPA Marx following completion.
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Based on record review and interview, insufficient supervision during toileting procedures resulted in incidents where a child's need was not being met by not having correct undergarnments on which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Request Denied
Type A
04/08/2026
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement is not met as evidenced by:
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Facility Representative (FR) will conduct a staff training covering personal rights. FR will send training material and date of training to LPA Marx by POC due date. FR will submit completed training staff attendance signatures to LPA Marx following completion.
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Based on record review and interview, a child was left in spoiled clothing and a child had a photo taken of their undergarments, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2026 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260129084004

FACILITY NAME:TOTS OF LOVE - CARMICHAELFACILITY NUMBER:
343624167
ADMINISTRATOR:UTTERBACK, CAMILLEFACILITY TYPE:
850
ADDRESS:2921 GARFIELD AVENUETELEPHONE:
(916) 689-8687
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:40CENSUS: 13DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Alexis CastanedaTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff does not allow day care child to use restroom.
Staff isolated day care child.
Staff does not treat day care child with dignity and respect.
Staff did not inform responsible party of incidents.
Staff retaliated against child.
Staff does not ensure child is provided a jacket during outside play resulting in child developing a cold.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Soleil Marx met with Facility Representative, Alexis Castaneda, to deliver complaint findings for the above allegations. The purpose of the inspection was explained.

Throughout the investigation, the LPA conducted observations, reviewed records, and interviewed staff, children, and parents/guardians.

Based on the information obtained, there was insufficient evidence to support the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations, therefore the allegations are unsubstantiated.

Exit interview conducted, report reviewed with Facility Representative. Appeal rights provided. Notice of site visit was provided and must remain be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5