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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624171
Report Date: 07/28/2022
Date Signed: 08/04/2022 12:43:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2022 and conducted by Evaluator Michelle Pascual
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220714172447
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
343624171
ADMINISTRATOR:SCOTT, BEVERLEYFACILITY TYPE:
850
ADDRESS:2040 CLUB CENTER DRIVETELEPHONE:
(916) 900-4222
CITY:SACRAMENTOSTATE: CAZIP CODE:
95835
CAPACITY:108CENSUS: 39DATE:
07/28/2022
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Beverly ScottTIME COMPLETED:
09:40 AM
ALLEGATION(S):
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Personal Rights- Facility staff member handled day care children in an aggressive manner
INVESTIGATION FINDINGS:
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On August 8th, 2022 at approximately 8:40am, LPA Pascual met with Director Beverly Scott to deliver a complaint finding for the allegation above. Upon arrival, LPA observed 39 students in care.
Reporting Party alleged that a staff member handled a child in an aggressive manner. Throughout the investigation, LPA interviewed staff, Associate Director, children in care and the guardians of those children in care. LPA also observed video footage and made observations. Video showed staff person forcefully grabbing a child by the arm at least twice to make child sit on the chair.
LPA determined through admission of the teacher and video footage the evidence obtained does support the allegation.

Based on the information obtained the preponderance of evidence standard has been met and therefore the complaint is SUBSTANTIATED.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20220714172447
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624171
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/05/2022
Section Cited
CCR
101223(a)(3)
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To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to...
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Training for all staff was conducted after the incident to include personal rights. All staff signed a copy of "positive guidance and redirection" as ackowledgement of the meeting.
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 interference with functions of daily living including eating, sleeping or toileting... This requirement was not met as evidenced by: A staff member agressively handling a child.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 03-CC-20220714172447
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624171
VISIT DATE: 07/28/2022
NARRATIVE
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This is a Type A deficiency, hence AB633 Notification Applies: Upon receipt of this report, the report must be posted along with the notice of site visit for 30 days for parents to view. Licensee must inform the parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months via form LIC 9224 Acknowledgement of Receipt of Licensing Reports.

A notice of site visit was provided for posting and shall be posted for 30 days. Appeal rights were provided and discussed.
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3