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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624429
Report Date: 06/01/2023
Date Signed: 06/01/2023 10:22:26 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2023 and conducted by Evaluator Michelle Pascual
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230509101932
FACILITY NAME:RISING STAR PRESCHOOLFACILITY NUMBER:
343624429
ADMINISTRATOR:HURTADO, DIANAFACILITY TYPE:
850
ADDRESS:2530 TRACTION AVENUETELEPHONE:
(858) 380-7099
CITY:SACRAMENTOSTATE: CAZIP CODE:
95815
CAPACITY:10CENSUS: 0DATE:
06/01/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Rosalinda Chavez TIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Admission Agreement - Staff are not following facility's photo policies
INVESTIGATION FINDINGS:
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On June 1, 2023, at approximately 08:45 AM, LPA Pascual met with teacher Rosalinda Chavez- Aguilar to open and close the above complaint as well as deliver findings for the allegation above. Upon arrival, LPA observed zero students in care.

LPA investigated the allegation, "Admission Agreement - Staff are not following facility's photo policies," through a review of the children's files kept at the facility. LPA also observed the facility's social media website and found that children enrolled in the program are posted on social media through photos and videos. Moreover, LPA found that not all guardians consented to their child's photo and/or video to be posted on social media and signed an agreement that staff acnkowledged. Staff failed to adhere to this agreement when posting without consent.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20230509101932
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: RISING STAR PRESCHOOL
FACILITY NUMBER: 343624429
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/01/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/19/2023
Section Cited
CCR
101218(a)(1)
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Every child care center shall have all admission policies in writing and available to the public. The policies shall coincide with the limitations stated on the license, and shall include, but not be limited to, the following: Written admission criteria designating those children whose needs can be met by the center's program and services.
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LPA spoke to Director who stated the social media team would remove the photos/videos of those children whose guardians did not consent to having them posted on social media ASAP.
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This was not evidenced by: The facility failing to adhere to their signed photo policy, where a guardian declined to have their child posted on social media and staff posted photos and/or videos without consent.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20230509101932
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: RISING STAR PRESCHOOL
FACILITY NUMBER: 343624429
VISIT DATE: 06/01/2023
NARRATIVE
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Based on the evidence obtained by the LPA, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. Title 22 deficiencies are cited on the subsequent pages of this report.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3