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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624429
Report Date: 07/30/2025
Date Signed: 07/31/2025 09:49:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2025 and conducted by Evaluator Dao Vang
COMPLAINT CONTROL NUMBER: 03-CC-20250725141302
FACILITY NAME:RISING STAR PRESCHOOLFACILITY NUMBER:
343624429
ADMINISTRATOR:CAREN WILKERSONFACILITY TYPE:
850
ADDRESS:2530 TRACTION AVENUETELEPHONE:
(279) 345-3034
CITY:SACRAMENTOSTATE: CAZIP CODE:
95815
CAPACITY:23CENSUS: 8DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Jennifer De DiosTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not assist day care child with toileting needs.
Staff made inappropriate comments.
Staff did not ensure adequate food services were provided to day care child(ren).
INVESTIGATION FINDINGS:
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On 7/30/2025 at approximately 10:30 a.m., License Program Analyst (LPAs) Pa Dao Vang and Mandie Goodwin conducted a complaint investigation inspection and met with the Director Jennifer De Dios. It was alleged staff made inappropriate comments, staff did not ensure adequate food services were provided to day care children, and staff did not assist day care children with their toileting needs.

During today’s inspection at 11:34 AM, LPA Vang observed 8 preschool children supervised by S1 outside in the preschool yard. S1 was on the phone as she was yelling and using profanity in front of the children. LPA learned that S1 was on the phone with Licensee. LPAs observed the kitchen with some food in the cabinets, fridge, and freezer. LPA Vang observed two bowls of spaghetti on the countertop covered with lids in the kitchen. One of the parent Interview stated that on one occasion, a parent had donated food to the facility due to concerns of inadequate food. Another parent stated that children only had eggs for breakfast.

Continue on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20250725141302
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: RISING STAR PRESCHOOL
FACILITY NUMBER: 343624429
VISIT DATE: 07/30/2025
NARRATIVE
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The Director stated there’s at least 4 different parents that have donated food to the facility because they were short on food. LPA Vang learned that Licensee orders the food every 2 to 3 weeks. The last food order was about 3 weeks ago. According to S1, she has been the only staff supervising preschool children and changing children’s diapers in the bathroom. S1 also stated that there is no other help from other staff. In two parent interviews, they stated that their children’s diapering needs were not met. One of the parents specified that there’s multiple diaper rashes. The other parent stated that she’s picked up her child with a full diaper of bowl movement.

Based on observations and interviews, the preponderance of evidence results in substantiating the allegations of staff made inappropriate comments, staff did not ensure adequate food services were provided to day care children, and staff did not assist day care children with their toileting needs.

A Title 22 deficiency is cited on LIC 9099-D. Facility representative acknowledges, that for TYPE A DEFICIENCIES ONLY upon receipt, facility shall post LIC 9099-D with Type A deficiency for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the License. LIC9224 and Appeal Rights were provided. An exit interview was conducted with Director Jennifer De Dios and a Notice of Site Visit posted. Failure to comply with posting requirements can result in a $100 penalty.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20250725141302
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: RISING STAR PRESCHOOL
FACILITY NUMBER: 343624429
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
07/31/2025
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
This requirement is not met as evidenced by...
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Faciltiy will be temporary closing until they are adequately supply the school to meet children's needs.
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Based on observation and interviews, the licensee did not comply with the section cited above when LPA witnessed staff using profanity infront of children and mutiple parents stating that their children's diapering needs are not met. This poses an immediate health, safety or personal rights risk to persons in care.
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Request Denied
Type A
07/31/2025
Section Cited
CCR
101227(a)(1)
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101227 Food Services
(1) All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children...This requirement is not met as evidenced by...

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Faciltiy will be temporary closing until they are adequately supply the school to meet children's needs.
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Based on observation and interviews, the licensee did not comply with the section cited above when LPA learned that the last food order was 3 weeks ago & mutiple parents has donated food to the facility on different days. This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
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