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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624645
Report Date: 10/17/2025
Date Signed: 10/27/2025 10:18:09 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250821143936
FACILITY NAME:CREEKSIDE PRESCHOOL & INFANT CENTERFACILITY NUMBER:
343624645
ADMINISTRATOR:WRIGHT, KATHERINFACILITY TYPE:
850
ADDRESS:2550 BELPORT LANETELEPHONE:
(916) 333-1169
CITY:SACRAMENTOSTATE: CAZIP CODE:
95821
CAPACITY:30CENSUS: 11DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Nicole MoranTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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No director on site during operating hours.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kyrsten Williams met with facility representative, Nicole Moran, for the purpose of delivering complaint findings for the above allegations. The purpose of the inspection was explained. Census included eleven children being supervised by four staff.

It was alleged there is no director on site during the operating hours. Throughout the course of the investigation LPA conducted interviews and made observations. During interview with co-owner, current substitute director, and additional staff, it was learned that the current director of the facility has been on leave since May 2025. The facility is using a director from another facility to assist with the operation of the center. The substitute director will spend the first half of the day, 6:00am – 12:30pm, at the other facility and spend time at this Creekside location from 12:30pm – 6:00pm. This may change based on each of the individual center’s needs. It is unclear if or when the full-time director will return to this facility.

PG. 1 - REPORT CONTINUES ON LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20250821143936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CREEKSIDE PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 343624645
VISIT DATE: 10/17/2025
NARRATIVE
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Based on the information gathered the department has found that the allegation there is no director on-site during the operating hours to be SUBSTANTIATED: meaning that the allegation is valid because the preponderance of the evidence standard has been met. As a result of the substantiated allegation, a deficiency will be issued on the attached LIC9099-D for violation of CCR 101215.1(f)(1).

Exit interview conducted with facility representative, Nicole Moran. A copy of this report was provided. The facility representative was provided with a copy of their Appeal Rights (LIC9058) and the facility representative’s signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20250821143936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CREEKSIDE PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 343624645
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/17/2025
Section Cited
CCR
101215.1(f)(1)
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101215.1 Child Care Center Directors Qualifications and Duties (f) ... (1) If the child care center director is absent for more than 30 consecutive calendar days, the substitute director shall meet the qualifications of a director.
This requirement was not met, as evidenced by:
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The licensee will ensure the facility has a director or substitute director that meets the requirements and qualifications of a director. The licensee or facility representative will submit witten verification to LPA. LPA will return to facility to observe requirements are being met.
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Based on interview, the licensee did not comply with the section cited above as the director has been absent for more than 30 consecutive days and the substitute director is not always on the premises during the center's operating hours, which poses/posed an potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250821143936

FACILITY NAME:CREEKSIDE PRESCHOOL & INFANT CENTERFACILITY NUMBER:
343624645
ADMINISTRATOR:WRIGHT, KATHERINFACILITY TYPE:
850
ADDRESS:2550 BELPORT LANETELEPHONE:
(916) 333-1169
CITY:SACRAMENTOSTATE: CAZIP CODE:
95821
CAPACITY:30CENSUS: 11DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Nicole MoranTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility is operating out of ratio.
Child sustained injury due to playing outside with no shoes in the heat.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kyrsten Williams met with facility representative, Nicole Moran, for the purpose of delivering complaint findings for the above allegations. The purpose of the inspection was explained. Census included eleven children being supervised by four staff.

It was alleged the facility is operating out of ratio. Throughout the course of the investigation, LPA conducted interviews, made observations, and reviewed records. During staff interviews, LPA received conflicting statements regarding the facility meeting the ratio requirements. Staff stated the facility must be in compliance with Child Care Licensing as well as CCTR. Staff stated it can be confusing to keep track of what the ratio requirements are for each organization. During LPA inspections on 08/15/2025, 08/21/2025, and 10/17/2025, LPA observed all classrooms to be in compliance with ratio requirements. LPA reviewed records and was unable to determine if there was a time the facility was operating out of ratio.

PG. 1 - REPORT CONTINUES ON LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20250821143936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CREEKSIDE PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 343624645
VISIT DATE: 10/17/2025
NARRATIVE
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It was alleged a child sustained injury due to playing outside with no shoes in the heat. Throughout the course of the investigation LPA conducted interviews and reviewed records. During interviews, it was stated that a child recently sustained blisters on their feet. Interviews stated that on that day it was particularly hot outside and a child was observed to not have shoes on their feet. LPA reviewed record of camera footage of the day. LPA observed while the child was outside, the child did take their shoes off several times. LPA observed the staff member supervising the child immediately went to assist the child with putting the shoes back on. It did not appear to be sufficient time for blisters to appear, however, LPA was unable to determine the exact cause of the blisters.

Although the allegations above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report reviewed with facility representative, Nicole Moran. Appeal rights provided. Notice of site visit was given and must remain posted for 30 days
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5