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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624645
Report Date: 10/29/2025
Date Signed: 10/29/2025 03:09:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2025 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250815143500
FACILITY NAME:CREEKSIDE PRESCHOOL & INFANT CENTERFACILITY NUMBER:
343624645
ADMINISTRATOR:WRIGHT, KATHERINFACILITY TYPE:
850
ADDRESS:2550 BELPORT LANETELEPHONE:
(916) 333-1169
CITY:SACRAMENTOSTATE: CAZIP CODE:
95821
CAPACITY:30CENSUS: 13DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Ginette StephensTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are operating beyond the terms and conditions of the license.
Staff speak inappropriately to children.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Kyrsten Williams and Pa Dao Vang met with facility owner, Ginette Stephens, for the purpose of delivering complaint findings for the above allegations. The purpose of the inspection was explained. Census included thirteen children being supervised by three staff.

It was alleged staff are operating beyond the terms and conditions of the license. Throughout the course of the investigation, LPA made observations, conducted interviews, and reviewed records. While conducting a walk-through of the facility on 08/19/2025, LPA made observations of children present in the classroom. LPA observed a couple of the children present in the preschool classroom appeared to be young. During interviews it was revealed two of the children present in the preschool classroom are under the age of two. It was stated children will transition into a new classroom based on behavior and developmental milestones. It was revealed the two children that recently transitioned to the preschool classroom were from the toddler option classroom, which is associated with the infant license. LPA reviewed records of the Classroom Transition Letter notifying parents of the children’s transitions.
PG. 1 - REPORT CONTINUES ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250815143500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CREEKSIDE PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 343624645
VISIT DATE: 10/29/2025
NARRATIVE
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LPA observed one out of two children had a signed consent letter from their parent. LPA reviewed children’s files and facility rosters to verify the date of births of children. LPA verified the two children present in the preschool classroom are under the age of two years old. The facility’s preschool license states the facility is licensed to serve children from age two years to entry into kindergarten. Based on the information gathered LPA verified staff are operating beyond the terms and conditions of the license.

It was alleged staff speak inappropriately to children. Throughout the course of the investigation, LPA conducted interviews and made observations. During interviews, four out of six staff stated there was a staff member that would yell at children and use a harsh tone. Four out of six staff stated the individual is no longer employed at the facility for this reason. Four out of six staff stated there currently are no concerns with how current staff speak to children. LPA observed staff speaking to children in a soft one. LPA did not observe any staff members yelling at the children or speaking harshly.

Based on the information gathered the department has found that the allegations staff are operating beyond the terms and conditions of the license and staff speak inappropriately to children to be SUBSTANTIATED: meaning that the allegation is valid because the preponderance of the evidence standard has been met. As a result of the substantiated allegations, deficiencies will be issued on the attached LIC9099-D for violation of CCR 101161(a) and CCR 101223(a)(1).

LPA Williams informed the director that upon receipt, director shall post and provide copies of this licensing report dated 10/29/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted with facility owner, Ginette Stephens. A copy of this report was provided. The facility representative was provided with a copy of their Appeal Rights (LIC9058) and the facility representative’s signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250815143500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CREEKSIDE PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 343624645
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/30/2025
Section Cited
CCR
101161(a)
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Limitations on Capacity (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

This requirement was not met, as evidenced by:
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Facility representative will sign a statement acknowledging requirement to operate within the conditions and limitations specified on license.
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Based on interview, observation, and record review, the licensee did not comply with the section cited above as at least two children under the age of two were transitioned to the preschool classroom, which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20250815143500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CREEKSIDE PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 343624645
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/28/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met, as evidenced by:
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The staff member in question has since been terminated. Facility representative will conduct a training regarding children's personal rights. Facility representative will provide LPA with a copy of the training material and attendance sheet.
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Based on interviews, the licensee did not comply with the section cited above as four out of six interviews stated a staff member spoke inappropriately to children, which poses/posed a immediate or potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4