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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624837
Report Date: 02/24/2026
Date Signed: 02/25/2026 10:37:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Andrea Cortez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251118164609
FACILITY NAME:BAE'S EDUCATION CENTERFACILITY NUMBER:
343624837
ADMINISTRATOR:BRIANA ESQUIVELFACILITY TYPE:
860
ADDRESS:10265 ROCKINGHAM DRIVE #150TELEPHONE:
(916) 228-4897
CITY:SACRAMENTOSTATE: CAZIP CODE:
95827
CAPACITY:123CENSUS: 39DATE:
02/24/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Melanie FristoeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee yelled in the presence of children.
Staff handled child in an inappropriate manner.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Andrea Cortez and Fabian Schwartz arrived at the faciality and was greeted by Regional Director Melanie Fristor (RD). LPAs explained the purpose of the unannounced complaint investigation is to deliver findings pertaining to the above allegations. During the investigation LPA Cortez conducted parent, children and staff interviews, and document reviews. It was alleged that the licensee yelled in the presence of children. During three of three interviews with staff it was found that the licensee had yelled at a child (C1) during nap time in the presence of children and staff. A video was shown to the LPA Cortez confirming the Licensee yelling at the child, the licensee was heard telling the child they were done and to get out of her school. During three of three interviews with parents, it was disclosed that the licensee was seen yelling at a child who was sitting on the ground on the playground and had yelled at parents in front of their children.

It was alleged staff handled child in an inappropriate manner. Two of three interviews disclosed that the Licensee had pulled a child’s hair and backpack when the child walked away and that staff had lifted a child under their armpits above the ground on the playground.



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20251118164609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BAE'S EDUCATION CENTER
FACILITY NUMBER: 343624837
VISIT DATE: 02/24/2026
NARRATIVE
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 An incident regarding a staff person pinching a child’s cheeks was also disclosed. LPAs found the preponderance of evidence standard has been met. Therefore, the above allegations are SUBSTANTIATED.

The RD was informed that this report dated 2/24/26 documents one Type A citation and must be posted for parental review for 30 consecutive days. The facility must also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the 2/24/27 date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in each child's file for verification.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Andrea Cortez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251118164609

FACILITY NAME:BAE'S EDUCATION CENTERFACILITY NUMBER:
343624837
ADMINISTRATOR:BRIANA ESQUIVELFACILITY TYPE:
860
ADDRESS:10265 ROCKINGHAM DRIVE #150TELEPHONE:
(916) 228-4897
CITY:SACRAMENTOSTATE: CAZIP CODE:
95827
CAPACITY:76CENSUS: 39DATE:
02/24/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Melanie FristoeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee transported day care children in an unsafe manner.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Andrea Cortez and Fabian Schwartz met with Regional Director Melanie Fristor (RD), for the purpose of conducting an unannounced subsequent complaint investigation to deliver finding pertaining to the above allegation. The purpose of today's inspection was explained.

During the investigation, it was alleged that the licensee drove a transportation van through a chain link fence while children were inside. LPA conducted interviews with children, parents, and staff. Additionally, licensee provided video foorage to the department showing a black van parked while children were boarding. The video shows a chain link fenace on the ground. LPA found the interviews and video were inconstant and did not corroborate the allegation.

Although the allegation may be true or may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and report was reviewed with RD. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20251118164609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: BAE'S EDUCATION CENTER
FACILITY NUMBER: 343624837
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
02/25/2026
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced...
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Licensee will develope and submit a written plan describing how the facility will ensure that all staff interact with children using positive, and developmentally appropriate language. Plan must include steps to prevent violation of Personal Rights 101223(a)(1).
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Based on interviews and video obtained, the licensee yelled in the presence of children. And yelled directly at a child during nap time in the presence of children and teachers. Which poses an immediate health, safety or personal rights risk to persons in care.
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Licensee will develope and submit a written plan within 24 hours describing how steps to prevent violation of Personal Rights 101223(a)(1).
Request Denied
Type A
02/25/2026
Section Cited
CCR
101223(a)(3)
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The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...or other actions of a punitive nature...this requirement was not met, as evidenced by...
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Licensee will develope and submit a written plan describing how the facility will ensure that all staff interact with children using positive, and developmentally appropriate language. Plan must include steps to prevent violation of Personal Rights 101223(a)(3).
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Based on interviews it was found that staff members had pinched a child’s cheeks, lifted a child under their armpits above the ground, and had pulled a child’s hair and backpack. Which poses an immediate risk to the health safety or personal rights of children in care.
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Licensee will develope and submit a written plan with in 24 hours describing how steps to prevent violation of Personal Rights 101223(a)(3)
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4