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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624837
Report Date: 03/06/2026
Date Signed: 03/09/2026 10:01:23 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2025 and conducted by Evaluator Andrea Cortez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251204162120
FACILITY NAME:BAE'S EDUCATION CENTERFACILITY NUMBER:
343624837
ADMINISTRATOR:BRIANA ESQUIVELFACILITY TYPE:
860
ADDRESS:10265 ROCKINGHAM DRIVE #150TELEPHONE:
(916) 228-4897
CITY:SACRAMENTOSTATE: CAZIP CODE:
95827
CAPACITY:123CENSUS: 0DATE:
03/06/2026
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Angie Zarate-OrejelTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff are not allowing child’s authorized representative in the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Andrea Cortez arrived at the facility and was greeted by principal Angie Zarate-Orejel. LPA explained the purpose of the unannounced complaint investigation is to deliver findings pertaining to the above allegations.

During the investigation LPA conducted interviews and document reviews which revealed that two parents were prohibited from entering the facility. One parent was advised by the Licensee they were no longer allowed in the facility, and another parent was suspended for a week. LPA received written correspondence corroborating the allegation and an unusual incident report was provided by the facility. Based on interviews and record review the preponderance of evidence standard has been met. Therefore, the above allegations are SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2025 and conducted by Evaluator Andrea Cortez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251204162120

FACILITY NAME:BAE'S EDUCATION CENTERFACILITY NUMBER:
343624837
ADMINISTRATOR:BRIANA ESQUIVELFACILITY TYPE:
860
ADDRESS:10265 ROCKINGHAM DRIVE #150TELEPHONE:
(916) 228-4897
CITY:SACRAMENTOSTATE: CAZIP CODE:
95827
CAPACITY:79CENSUS: 0DATE:
03/06/2026
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff left day care child soiled for an extended period of time.
Staff spoke to authorized representative in an inappropriate manner in the presence of day care child.
Uncleared staff are providing care and supervision to day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Andrea Cortez and met with Regional Director Melanie Fristor (RD), for the purpose of conducting an unannounced complaint investigation to deliver findings pertaining to the above allegations. The purpose of today's inspection was explained.

During the investigation, LPA interviewed parents and reviewed documents related to the allegations. It was alleged that a child was left in soiled clothing for approximately 15 minutes, inappropriate communication with an authorized representative in the child's presence, and an uncleared staff member caring for a child while waiting the parent to arrive. The investigation revealed inconsistent interviews and video footage submitted from the licensee that did not support the allegations as a result the allegations are unsubstantiated due to insufficient evidence. Although the allegation may be true or may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is unsubstantiated. Exit interview was conducted and report was reviewed with RD. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20251204162120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: BAE'S EDUCATION CENTER
FACILITY NUMBER: 343624837
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
03/20/2026
Section Cited
HSC
1596.857(a)
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1596.857(a) ...the responsible parent or guardian of a child receiving services... has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time that the child is receiving services in the facility.
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Licensee shall provided proof that parents are allowed access to center during the normal operating hours. In the event there is a court order preventing parents’ entry into the facility. A copy of the court order shall be placed in the child's file.
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This requirement was not met as evidenced by: Interviews and documents provided revealed that two parents were not allowed to enter the facility. This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3