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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343625462
Report Date: 05/19/2026
Date Signed: 05/19/2026 11:29:02 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Tanya Washington
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260515151738
FACILITY NAME:ALTON, AMBERFACILITY NUMBER:
343625462
ADMINISTRATOR:ALTON, AMBERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 752-4001
CITY:NORTH HIGHLANDSSTATE: CAZIP CODE:
95660
CAPACITY:14CENSUS: 4DATE:
05/19/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Amber AltonTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Licensee is not present for at least 80% of day care hours
INVESTIGATION FINDINGS:
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On Tuesday, May 19, 2026, Licensing Program Analyst (LPA) Tanya Washington conducted an unannounced complaint investigation at the facility and met with Licensee Amber Alton. Upon arrival, LPA observed the Licensee providing care and supervision to four daycare children ages 1, 3, 3, and 4. The facility’s operating hours are Monday through Friday from 7:00 a.m. to 5:00 p.m.

During today’s inspection, LPA toured the facility, reviewed facility records, obtained a copy of the children’s roster, and conducted an interview with the Licensee.

It was alleged that the Licensee was not present at the facility for at least 80% of the facility’s operating hours per day, as required by California Code of Regulations, Title 22, Section 102417(a). During today’s inspection, the Licensee stated that she was away from the facility during the week of May 11, 2026, through May 15, 2026. The Licensee acknowledged that she was not present at the facility for the required percentage of operating hours during that time period. Report continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20260515151738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ALTON, AMBER
FACILITY NUMBER: 343625462
VISIT DATE: 05/19/2026
NARRATIVE
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Although the Licensee stated that an assistant was present and providing care and supervision to the children during her absence, Title 22 regulations require the Licensee to be present in the facility for at least 80% of the facility’s daily operating hours.

LPA advised the Licensee that the use of an assistant does not exempt the Licensee from complying with the requirement to be present in the home for at least 80% of the operating hours. The Licensee stated that, going forward, she will either close the facility during periods of absence or ensure that her absences do not exceed 20% of the daily operating hours.



Based on the interview conducted and information obtained during today’s investigation, the allegation is substantiated and a Type B deficiency is being cited on the attached LIC9099D.

Appeal rights are provided and discussed.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20260515151738
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ALTON, AMBER
FACILITY NUMBER: 343625462
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/19/2026
Section Cited
CCR
102417(a)
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...When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence.
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Licensee wrote a statement saying that moving forward she will make sure to be present at least 80% of the day. In case that she will not be, she will be sure to notify parents and close.
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Temporary absences shall not exceed 20
percent of the hours that the facility is providing care per day. This requirement is not met as evidenced. Licensee was away from the facility from May 11, 2026 to May 15, 2026. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4