343625749-7-10-2026-03-CC-JBMR-DW3W5T-20260717165939

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343625749
Report Date: 07/09/2026
Date Signed: 07/10/2026 12:06:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2026 and conducted by Evaluator Erwina Pascual-Golamco

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20260609081635

FACILITY NAME:	ZOO PHONICS LEARNING ACADEMY		FACILITY NUMBER:	343625749
ADMINISTRATOR:	PACK, KATIE		FACILITY TYPE:	860
ADDRESS:	502 RILEY STREET		TELEPHONE:	(209) 662-3104
CITY:	FOLSOM	STATE: CA	ZIP CODE:	95630
CAPACITY:	44	CENSUS: 19	DATE:	07/09/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Katie Pack		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Licensee does not ensure facility operates within ratio at all times.

INVESTIGATION FINDINGS:

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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR) Katie Pack, to deliver findings. Today's visit, LPA observed 11 preschool children with 2 staff, 6 toddlers with 1 staff and 2 infants with 1 staff.
Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, conducted interviews and requested facility documents. Staff and Director interviews revealed that ratios are maintained by keeping a name to face chart throughout the day and they have floater staff to call and step in as needed to ensure ratios. LPA’s interviews, statements and documentation were inconsistent to corroborate the allegation: Licensee does not ensure facility operates within ratio at all times. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided, exit interview conducted, and report were reviewed with Facility Representative, Katie Pack.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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