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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 345002805
Report Date: 02/09/2026
Date Signed: 02/09/2026 11:22:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2025 and conducted by Evaluator Talwinder Bains
COMPLAINT CONTROL NUMBER: 59-AS-20251205112949
FACILITY NAME:CARLTON SENIOR LIVING ORANGEVALEFACILITY NUMBER:
345002805
ADMINISTRATOR:DIRAR, EMANUELFACILITY TYPE:
740
ADDRESS:8773 OAK RDTELEPHONE:
(916) 988-2200
CITY:ORANGEVALESTATE: CAZIP CODE:
95662
CAPACITY:136CENSUS: 85DATE:
02/09/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Administrator,Emanuel DirarTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility did not safeguard resident's wedding ring.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 2/9/26 to deliver complaint findings for above allegations. LPA met with Administrator, Emanuel Dirar and explained the purpose of the visit.

The department conducted record review, interviews with residents, staff and other relevant parties regarding this allegation. It was learnt that resident, R1 resides in the memory care unit at the facility, and it was noted that R1 was wearing their ring around 11/12/25 and noted to be missing ring between 11/13/25 till 11/20/25 by staff and R1s family. R1s record review and interviews with residents, staff and relevant did not provide information as to how the ring went missing. Department was notified by facility administrator that facility and R1s family came into agreement as facility will acknowledge original value of ring and will credit towards monthly charges towards R1’s facility account. Although the facility reimbursed R1 for the value of the missing ring, there is insufficient information that the facility failed to safeguard R1’s property therefore the allegation is UNSUBSTANIATED. A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No citations were issued today per CCR, Title 22 Regulations. Exit meeting conducted with administrator.
A copy of this report has been provided to the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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