345002805-2-18-2026-59-AS-LMUZ-DRLPSE-20260224103414

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 345002805
Report Date: 02/18/2026
Date Signed: 02/18/2026 12:57:12 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20251226092941

FACILITY NAME:	CARLTON SENIOR LIVING ORANGEVALE		FACILITY NUMBER:	345002805
ADMINISTRATOR:	DIRAR, EMANUEL		FACILITY TYPE:	740
ADDRESS:	8773 OAK RD		TELEPHONE:	(916) 988-2200
CITY:	ORANGEVALE	STATE: CA	ZIP CODE:	95662
CAPACITY:	136	CENSUS: 84	DATE:	02/18/2026
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Administrator, Emanuel Dirar		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Resident sexually assaulting residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 2/18/26 to deliver complaint findings for above allegations. LPA met with Administrator, Emanuel Dirar and explained the purpose of the visit.

Allegation- Resident sexually assaulting residents in care. UNFOUNDED.

The Department conducted records review, interviews with staff and residents to investigate this allegation. Staff and interviews reflected that they were not aware of any such incident. Record review did not indicate that resident, R1 was sexually assaulted any residents. Based on gathered information, this allegation was Based on the investigation, the preponderance of evidence standards has not been met. Therefore, the above all allegations is found to be UNFOUNDED. A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit meeting conducted. A copy of this report has been provided to facility.UNFOUNDED.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20251226092941

FACILITY NAME:	CARLTON SENIOR LIVING ORANGEVALE		FACILITY NUMBER:	345002805
ADMINISTRATOR:	DIRAR, EMANUEL		FACILITY TYPE:	740
ADDRESS:	8773 OAK RD		TELEPHONE:	(916) 988-2200
CITY:	ORANGEVALE	STATE: CA	ZIP CODE:	95662
CAPACITY:	136	CENSUS: 84	DATE:	02/18/2026
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Administrator, Emanuel Dirar		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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9

Facility is not meeting reporting requirements.
Resident inappropriately touching staff.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 2/18/26 to deliver complaint findings for above allegations. LPA met with Administrator, Emanuel Dirar and explained the purpose of the visit.

The department conducted records review ,facility observations and interviews to investigate the complaint.

**Report continued on LIC9099-C**

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 59-AS-20251226092941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CARLTON SENIOR LIVING ORANGEVALE	FACILITY NUMBER: 345002805
	VISIT DATE: 02/18/2026

NARRATIVE

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**Report continued from 9099-A......

Allegation - Resident inappropriately touching staff. Unsubstantiated

The Department conducted records review, interviews with staff and residents to investigate this allegation. Residents and staff interviews reflected that resident, R1 has dementia with behaviors and R1 can be challenging sometimes with other individuals but staff are able to redirect them in safe and professional manner. Facility was continually working with R1s physicians and family to manage R1s behaviors with adjustments in their medications and other possible ways. Additionally, facility provided the required training's to staff regarding working with dementia residents on on-going basis and providing adequate staffing to take care of R1 and other residents. Based on this information, these allegations were found to be Unsubstantiated means Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation(s) occurred.

Allegation - Facility is not meeting reporting requirements. Unsubstantiated.

During complaint investigation, it was evaluated from record review and from staff interviews that facility was reporting all reportable incidents to department per Reporting Guidelines. It was learnt that there were incidents where resident, R1 was exhibiting challenging behaviors while staff were assisting them with their care needs, but staff were able to manage R1s care needs and able to redirect them when needed. There was insufficient information available regarding any incidents which were not reported to the department. Based on gathered information, this allegation was Unsubstantiated.

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

No citations were issued today per CCR, Title 22 Regulations.
Exit meeting conducted with administrator.
A copy of this report has been provided to the facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

LIC9099 (FAS) - (06/04)

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