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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 345002805
Report Date: 07/21/2026
Date Signed: 07/21/2026 10:56:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2026 and conducted by Evaluator Talwinder Bains
COMPLAINT CONTROL NUMBER: 59-AS-20260714110409
FACILITY NAME:CARLTON SENIOR LIVING ORANGEVALEFACILITY NUMBER:
345002805
ADMINISTRATOR:DIRAR, EMANUELFACILITY TYPE:
740
ADDRESS:8773 OAK RDTELEPHONE:
(916) 988-2200
CITY:ORANGEVALESTATE: CAZIP CODE:
95662
CAPACITY:136CENSUS: 82DATE:
07/21/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Administrator,Emanuel DirarTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not prevent the spread of scabies.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/21/26, Licensing Program Analyst (LPA) Talwinder Bains arrived unannounced to do complaint investigation for allegations listed above. LPA met with Administrator, Emanuel Dirar during today's visit and explained the purpose of the visit.
During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. Based on observation, record review, and statement reviewed, the facility was following universal precautions to address scabies cases at the facility. As a precaution, during the first sign of a rash of any resident, facility puts out PPE outside the resident room, notifies staff of the potential of scabies, and an in-service to staff is reviewed on proper hand washing and universal precautions. Facility encouraged residents to stay in their room during the episode. During the course of investigation, it was learnt that facility has two confirmed cases of scabies (one in April and one in June 2026) in memory care unit but no cases for staff due to this matter. Additionally, staff were reporting any unusual skin rash concerns for any resident with their doctors and following their recommendation for treatment. It was also noted that facility notified all scabies cases to Local Health Department and followed their guidelines to handle these cases. Local Health Department conducted facility visit due to this issue on 7/16/26 and there were no findings. Based on the information gathered, it was evaluated that facility took appropriate measures to address scabies cases for residents and there were no concerns, therefore, the allegation is Unsubstantiated. This agency has investigated this allegation, and it was concluded that it was Unsubstantiated.A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted. A copy of this report was left at the facility.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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