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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 345002861
Report Date: 12/11/2025
Date Signed: 12/11/2025 03:19:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Cassie Yang
COMPLAINT CONTROL NUMBER: 59-AS-20250619082954
FACILITY NAME:TELECARE EL VERANOFACILITY NUMBER:
345002861
ADMINISTRATOR:MCDERMOTT, CARISSAFACILITY TYPE:
738
ADDRESS:8736 EL VERANO AVENUETELEPHONE:
(707) 815-7145
CITY:ELVERTASTATE: CAZIP CODE:
95626
CAPACITY:4CENSUS: 4DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
01:59 PM
MET WITH:Austin FloresTIME COMPLETED:
03:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff inappropriately spoke to resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the finding for the allegation cited above. LPA met with and explained the purpose of the visit.

The course of the investiagtion for allegation of, Staff inappropriately spoke to resident, interview conducted with C1 revealed that C1 does not feel safe to disclose any information to the Department. Interview conducted with facility's behavioral consultant revealed that C1 can be dishonest at times but it is obvious for staff to recognize C1's dishonesty as C1 would start laughing or cracking a smile. Although behavioral consultant does not believe C1 is lying about staff speaking to client in a certain way, it is unclear the level of "inappropriate" as S1 denied the incident. Interview conducted with staff witness revealed they did not observed S1 yelling at C1 as alleged.

The department finds the allegation to be (US) Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report copy provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Cassie Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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