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25 | Licensing Program Analyst (LPA) Angela Hood arrived on September 2, 2026 for an unannounced inspection to follow up on a substantiated allegation of neglect, resulting from a complaint.
On February 19, 2026, the Department concluded a complaint investigation regarding the following allegation: Due to neglect and lack of care and supervision, a resident pushed another resident resulting in the resident sustaining fractures.
The licensee was cited for California Code of Regulations (CCR) Title 22, § 87464(f)(1) Basic Services.
At the time of the complaint visit on February 19, 2026, an immediate civil penalty of $500 was issued and the licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code § 1569.49(f).
The Department has concluded an analysis and has determined that a civil penalty is warranted for serious bodily injury. The Welfare and Institutions Code Section 15610.67 defines serious bodily injury as “an injury involving extreme physical pain, substantial risk of death, or protracted loss or impairment of a function of a bodily member, organ, or of mental faculty, or requiring medical intervention, including but not limited to, hospitalization, surgery, or physical rehabilitation.” This is evidenced by facility staff failing to adequately monitor residents in care, as indicated by an unwitnessed altercation occurring between Resident 1 (R1) and Resident 2 (R2) which resulted in R1’s subsequent fall, requiring emergency medical transportation and hospitalization for multiple rib fractures, including a flail segment involving the 6th-8th ribs.
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