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32 | 9099C-5.. Allegation: Resident is not receiving showers as scheduled. The allegation states (R1) has not received a shower for 2+ days and the shower chair has been broken for at least 2 days.
One staff (S1) who works on the “pm” shift stated she is "not sure if (R1) receives showers on the "am" or "pm" shift, but (R1) never stinks", commenting "maybe (R1) is "am" because (R1) has their bed on the "A" side of the room. (S1) stated she puts (R1) in pajamas at night and resident is clean.
A second staff (S2) indicated he doesn’t know about showers as the female caregivers give (R1) a shower.
On 11/19/24, a third staff (S3) confirmed that (R1) hasn't missed any showers and will regularly accept them, confirming the last shower was the day before yesterday on Sunday. (S3) explained sometimes the "pilot light" goes out and there is "no hot water for a while". (S3) explained the light went out recently and staff are now checking for hot water before getting the resident undressed. (S3) confirmed staff will document when showers are given, (R1) doesn't typically refuse, and confirmed caregivers will rotate halls so they work with different residents. The Administrator stated the water heater was recently replaced in January 2025 as the prior water water (tankless) had factory defects.
LPA reviewed shower schedules for September -November 2024 (week ending 11/18/24). (R1) is scheduled for a shower twice weekly, on Mondays and Thursdays. The schedules showed staff initialed that (R1) received a shower on the following days:
Monday, 9/2/24, 9/9/24, 9/16/24, 9/23/24 and 9/30/24 and on Thursday, 9/5/24, 9/12/24, 9/19/24 and 9/26/24.
Monday: 10/7/24, 10/21/24 and 10/28/24 and on Thursday: 10/3/24, 10/10/24, 10/24/24 and on 10/31/24.
Staff notes indicate (R1) was “out” of the facility on Monday, 10/14/24 and on Thursday, 10/17/24.
Monday, 11/4/24 and 11/11/24 and on Thursday, 11/7/24 and 11/14/24.
The Director Of Nursing stated (R1) has a new shower chair and never missed a shower. On 11/19/24, (S3) looked in the bathroom and confirmed with LPA the shower chair was not currently there, commenting it is typical for staff to borrow chairs, and (R1's) roommate's daughter just brought a new chair in that has wheels and stated (R1) had a shower chair without any wheels before.
Based on information obtained, LPA finds allegation to be (US) Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Exit interview. Copy of report provided.
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