347000389-7-16-2026-59-AS-LMUZ-DW8LSU-20260722090117

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 347000389
Report Date: 07/16/2026
Date Signed: 07/16/2026 02:58:17 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2026 and conducted by Evaluator Angela Hood

COMPLAINT CONTROL NUMBER: 59-AS-20260410122609

FACILITY NAME:	ATRIA EL CAMINO GARDENS		FACILITY NUMBER:	347000389
ADMINISTRATOR:	STANSEL, DANA		FACILITY TYPE:	740
ADDRESS:	2426 GARFIELD AVE		TELEPHONE:	(916) 488-5722
CITY:	CARMICHAEL	STATE: CA	ZIP CODE:	95608
CAPACITY:	325	CENSUS: 225	DATE:	07/16/2026
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:	Dana Stansel, Executive Director		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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-Facility unlawfully evicted resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Dana Stansel, to deliver complaint investigation findings regarding the above stated allegation.

During the course of the investigation, LPA conducted interviews and obtained documentation pertinent to the investigation.

According to resident (R1's) Medical Assessments LIC602A forms, dated November 25, 2025 and January 16, 2026, R1 did not require assistance with repositioning or transferring and was able to feed themselves. On January 27, 2026, R1 began receiving hospice services. R1's hospice care plan indicated that they would require supervised assistance with ambulation using a 4-wheeled walker and stand-by assist for a wheelchair. R1's LIC602A dated January 26, 2026 indicated that they required supervised assistance with repositioning and transferring and they were able to feed themselves. According to R1's care plan and
*********************************************Continued on LIC9099-C**************************************************

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20260410122609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ATRIA EL CAMINO GARDENS	FACILITY NUMBER: 347000389
	VISIT DATE: 07/16/2026

NARRATIVE

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assessment dated February 28, 2026, R1 required cue and one person assistance during transfers. R1's transfer ability required minimal assistance with daily supervision and cueing for transfers. R1 did not require any assistance during mealtime.

Facility's internal notes indicated that, on March 9, 2026, R1 complained of pain and was advised by their hospice nurse to be transported to the hospital. R1's family transported them to the hospital where R1 was admitted. On March 18, 2026, the facility notated that R1 remained at the hospital due to a diagnosis of pneumonia. According to text message correspondence between the ED and R1's responsible party, dated March 21, 2026-March 22, 2026, R1's responsible party indicated that they would be moving R1 out of the care home. ED indicated that they would accept the text message as the 30-day notice for move out and agreed to a prorated rent amount for the month of April to the 19th. ED indicated that if the full amount is paid for April that the facility would refund for anytime after the 30-day notice. ED offered to calculate the April cost through the 19th if they wanted to pay that amount instead. Correspondence also indicated that R1's responsible party had spoken with facility staff regarding putting a stop to R1's Level 4 care and medication and laundry services as of March 21, 2026. ED indicated that they would figure it out based on the facility's guidelines.

According to R1's Admission Agreement, signed on November 24, 2025, the facility calculated fees on a monthly basis. The Admission Agreement indicated that "fees are not adjusted for any partial or full month or for any period of time you may be absent from the Community including, but not limited to, periods of hospitalization...Your Apartment will continue to be reserved for and considered to be used by you until the Agreement is terminated pursuant to the termination provisions in Section 4". Section 4 of the Admission Agreement indicated that "you may terminate this Agreement at any time and for any reason by giving us a written notice of termination at least thirty (30) calendar days prior to the date of the termination stated in your notice. You will continue to be responsible for payment of all charges, fees, and expenses incurred by you during such thirty (30) calendar day notice period or until you have moved from the Community and removed all of your possessions from the Community, whichever is later". R1's Resident Move Out Form indicated that they moved out on April 4, 2026 with the Bill Through Date of April 21, 2026.

*********************************************Continued on LIC9099-C**************************************************

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20260410122609

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ATRIA EL CAMINO GARDENS	FACILITY NUMBER: 347000389
	VISIT DATE: 07/16/2026

NARRATIVE

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Interviews with ED and the Resident Services Director (RSD) indicated that the facility communicated with R1's responsible party that R1 would require a higher level of care if they returned from the hospital. R1's relevant party indicated that the facility stated R1 would require outside care beyond what the facility provided if R1 returned to the care home. The ED indicated that they did not issue an eviction notice to R1 or their responsible party. ED and RSD indicated that R1's responsible party provided the facility with a 30-day written notice. According to R1's LIC602A dated April 1, 2026, R1 would require two (2) person assist with transfers as well as assistance with feeding. R1's Admission Agreement indicated that the facility's acceptance and retention criteria is that the resident "must be independent with activities of daily living (ADLs) or need the assistance of no more than one person with ADLs" and they "must have the ability to feed him or herself".

According to R1's Account Summary, dated November 25, 2025-April 23, 2026, R1 had an outstanding balance due of $932.60 in January 2026. R1 had an overpayment of $338.16 in February 2026 and $724.44 in March 2026. R1 was not charged for Level 4 care, Level 2 medication assistance, or laundry services in April 2026. R1 was charged a prorated amount for rent in April 2026 from the 1st-19th of $2870.30 plus a late fee of $66.98. R1 was credited $130 after the overpayments in February 2026 and March 2026 were applied to the balance due in February 2026. R1's total balance due for the month of April 2026 is $2807.28.

Based on documentation reviewed and interviews conducted, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies are being cited.
Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

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