347000389-8-25-2026-59-AS-LMUZ-DXQN5J-20260908100937

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 347000389
Report Date: 08/25/2026
Date Signed: 08/25/2026 04:16:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2026 and conducted by Evaluator Angela Hood

COMPLAINT CONTROL NUMBER: 59-AS-20260731150312

FACILITY NAME:	ATRIA EL CAMINO GARDENS		FACILITY NUMBER:	347000389
ADMINISTRATOR:	STANSEL, DANA		FACILITY TYPE:	740
ADDRESS:	2426 GARFIELD AVE		TELEPHONE:	(916) 488-5722
CITY:	CARMICHAEL	STATE: CA	ZIP CODE:	95608
CAPACITY:	325	CENSUS: 232	DATE:	08/25/2026
		UNANNOUNCED	TIME BEGAN:	03:20 PM
MET WITH:	Dana Stansel, Executive Director		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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-Staff do not ensure the residents have a safe, healthy, and comfortable environment
-Staff do not treat residents with dignity and respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director, Dana Stansel, to deliver complaint investigation findings regarding the above stated allegations.

During the course of the investigation, LPA conducted interviews, obtained documentation, and made observations.

On August 7, 2026 and July 30, 2026, LPA toured all buildings of the facility (A, B, and C), which included memory care. LPA observed the facility to be clean, safe, sanitary and in good repair. On August 7, 2026, LPA observed all thermostats in main hallways of buildings A, B, and C to be set within the regulatory requirements. LPA also observed thermostats in nine (9) residents' rooms in memory care, which also were set within the regulatory temperature range. LPA observed the facility to be at a comfortable temperature. During the visit, LPA observed that building A, which included memory care, had new thermostats
**********************************************Continued on LIC9099-C****************************************************

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20260731150312

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ATRIA EL CAMINO GARDENS	FACILITY NUMBER: 347000389
	VISIT DATE: 08/25/2026

NARRATIVE

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that were not reading the temperature accurately. Interview with the Maintenance Director indicated that they installed a new HVAC system in building A and would have the HVAC company check the system to ensure all systems are functioning properly. According to HVAC company invoice, dated August 10, 2026, the HVAC company inspected the new system and found that all systems were operating normally. The thermostats that were reading incorrectly were set to read in the attic by mistake upon install, so were adjusted to read the correct hallway they were installed.

Interviews with residents (R1, R2, R3, and R4) indicated that the temperature is comfortable in the facility. R1, R2, R3, and R4 indicated that staff treat them well with dignity and respect. R1, R2, R3, and R4 indicated that they have no concerns regarding the facility's cleanliness, temperature, or the treatment from care staff.

Based on interviews conducted, observations made, and documentation, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

LIC9099 (FAS) - (06/04)

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