347000389-7-30-2026-59-AS-LMUZ-DWHMZU-20260731100343

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 347000389
Report Date: 07/30/2026
Date Signed: 07/30/2026 03:58:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2026 and conducted by Evaluator Angela Hood

COMPLAINT CONTROL NUMBER: 59-AS-20260728082157

FACILITY NAME:	ATRIA EL CAMINO GARDENS		FACILITY NUMBER:	347000389
ADMINISTRATOR:	STANSEL, DANA		FACILITY TYPE:	740
ADDRESS:	2426 GARFIELD AVE		TELEPHONE:	(916) 488-5722
CITY:	CARMICHAEL	STATE: CA	ZIP CODE:	95608
CAPACITY:	325	CENSUS: 222	DATE:	07/30/2026
		UNANNOUNCED	TIME BEGAN:	11:20 AM
MET WITH:	Dana Stansel, Executive Director		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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-Staff do not provide fresh fruits or snacks to residents
-Staff do not keep facility free from odor

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Dana Stansel, to open and deliver complaint investigation findings regarding the above stated allegations.

During today's visit, LPA toured the care home and conducted interviews.

**********************************************Continued on LIC9099-C***************************************************

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20260728082157

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ATRIA EL CAMINO GARDENS	FACILITY NUMBER: 347000389
	VISIT DATE: 07/30/2026

NARRATIVE

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On July 30, 2026, LPA checked the kitchen area for the ability to prepare and store food. LPA observed fresh fruit, such as strawberries, grapes, bananas, and fruit salad already prepared. LPA observed kitchen staff preparing fresh cantaloupe. All produce appeared fresh. LPA observed The Grill Bistro to have grab and go snacks available to the residents. The Grill Bistro had fresh fruit, cheese, yogurt, apple sauce, eggs, prunes, cottage cheese, parfaits, drinks (water and soda), and sandwiches. The Grill Bistro had a back up supply of snack items in the small kitchen.

Interview with staff (S1) indicated that snacks are served in memory care between meals. S1 stated that the morning snack is served around 10am and the afternoon snack is served around 2:30pm. The ED indicated that the evening snack is around 7pm. Interviews with residents (R1, R2, R3, and R4) indicated that the facility has fresh fruit and snacks available to residents.

On July 30, 2026, LPA toured all buildings of the facility (A, B, and C), which included memory care. LPA did not observe any odors in the care home. The facility appeared to be clean and in good repair. Interviews with R1, R2, R3, and R4 indicated that they have never observed any odors in the care home.

Based on interviews conducted and observations made, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20260728082157

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ATRIA EL CAMINO GARDENS	FACILITY NUMBER: 347000389
	VISIT DATE: 07/30/2026

NARRATIVE

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On July 30, 2026, LPA toured all buildings of the care home (A, B, and C), which included memory care and did not observe any pests or bugs in the care home. LPA observed the coffee station in the lobby, the kitchen, The Grill Bistro, and the kitchen in memory care and did not observe any pests or bugs.

Interviews with residents (R1 and R2) indicated that they have not seen bugs at the care home. Interview with resident (R3) indicated that there is no infestation of bugs at the facility. Interview with resident (R4) indicated that they had seen small pin sized bugs near The Grill Bistro, however, pest control came to provide services.

Interview with ED indicated that ants were observed at the coffee station in the lobby, so pest control was contacted. ED indicated that the facility recently changed vendors for pest control services. The previous pest control services contract became effective on January 1, 2021, which included "proactive prevention: reliable protocols supported by science to help protect Customer through regular service visits using an outside-in approach" and "integrated methods: highly-trained and professional Service Specialists provide Customer with services that may include: inspection, pest monitoring, mechanical trapping, and biological and targeted product applications". The services provided are scheduled visits, as well as on-call services. According to invoices from the previous pest control service vendor, services were provided on twelve (12) occasions between April 16, 2026-June 27, 2026.

The current pest control service contract became effective on July 9, 2026, which includes monthly proactive services as well as applying materials for pest eradication and prevention as needed. According to invoice, the pest control service initial visit was conducted on July 13, 2026, which included placing traps and bate stations. Invoices also indicated that pest control services were provided on July 20, 2026 and July 22, 2026. Services provided included rodent bait stations as well as treatment for ant activity.

Based on documentation reviewed, interviews conducted, and observations made, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies are being cited.
Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2026 and conducted by Evaluator Angela Hood

COMPLAINT CONTROL NUMBER: 59-AS-20260728082157

FACILITY NAME:	ATRIA EL CAMINO GARDENS		FACILITY NUMBER:	347000389
ADMINISTRATOR:	STANSEL, DANA		FACILITY TYPE:	740
ADDRESS:	2426 GARFIELD AVE		TELEPHONE:	(916) 488-5722
CITY:	CARMICHAEL	STATE:CA	ZIP CODE:	95608
CAPACITY:	325	CENSUS: 222	DATE:	07/30/2026
		UNANNOUNCED	TIME BEGAN:	11:20 AM
MET WITH:	Dana Stansel, Executive Director		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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-Staff are not addressing pest issue

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Dana Stansel, to open and deliver complaint investigation findings regarding the above stated allegation.

During today's visit, LPA toured the care home, conducted interviews, and obtained documentation pertinent to the investigation.

*********************************************Continued on LIC9099-C**************************************************

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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