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13 | On 5/27/26 , Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with the house manager.
LPA conducted records review and interviews.
LPA is unable to find and or meet the preponderance, per policy.
The question of safeguard of personal belongings involved gift cards given to clients that had gone missing at times. As the cards were given to clients, who may retain them for some time, were not entered into personal belongings by the home staff. Therefore, this investigation could not determine the control of the personal property. The home will develop better tracking of this in the future if clients willingly participate.
Interviews with clients and staff found differing accounts of what was alleged as inapporpriate communications. This investigation did not find significant evidence that staff violated client rights in their interactions with clients that would consitute demeaning behavior. |