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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 347004078
Report Date: 03/18/2026
Date Signed: 03/18/2026 09:57:17 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Arvin Villanueva
COMPLAINT CONTROL NUMBER: 27-AS-20260220095229
FACILITY NAME:BHI-RUSH CREEK HOMEFACILITY NUMBER:
347004078
ADMINISTRATOR:THELMA ENRIQUEZ CASUGAYFACILITY TYPE:
735
ADDRESS:9467 RUSH CREEK COURTTELEPHONE:
(916) 685-3776
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:6CENSUS: 4DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Matthew Enriquez, Assistant AdministratorTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff physically assaulted resident.
INVESTIGATION FINDINGS:
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On 03-18-2026, Licensing Program Analyst, Arvin Villanueva (LPA) arrived unannounced at this facility to conduct a follow-up complaint investigation and deliver findings regarding the allegation noted above. LPA met with the assistant administrator, Matthew Enriquez, and stated the purpose of the visit.

The investigation into the above allegation consisted of interviews and record reviews. A collateral visit was also conducted at R1’s day program to interview R1 and day program staff.

Per interview, R1 said they had a small bruise but could not say how it happened or who caused it. During the interview, R1 changed their statements several times, saying they have fallen on different days or gotten out of bed then denying being hit, and later saying a roommate hit them “one time.” R1 also said that staff do not hit R1 and that R1 feel safe at home.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260220095229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BHI-RUSH CREEK HOME
FACILITY NUMBER: 347004078
VISIT DATE: 03/18/2026
NARRATIVE
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Through interviews, day program staff confirmed that R1 needs a two-person assist when transferring from their wheelchair and cannot stand on their own. They also confirmed seeing bruise and some staff said R1 sometimes changes stories.

Through interviews, care home staff reporting noticing the bruise on 2/14/26 and believed it may have happened during a wheelchair transfer because R1 has been weaker and needing more assistance. Staff reported that R1 bruises easily due to taking Aspirin and having Anemia, and that R1 has a history of changing stories, although, there is no documentation showing a behavioral history of making up statements.

Records reviewed show R1 has anemia and past issues with bruising and vascular congestion. Records also showed R1 often bumps their leg during wheelchair transfer and had been seen by a doctor in October 2025 for bruising easily. The bruise was confirmed during a body check documentation on 2/14/26 and the medication record shows R1 takes Aspirin daily.

Review of R1's doctor's note dated 3/11/2026 noted that R1 was seen multiple times for the potential easy bruising and labs were done. It was noted that R1 was referred to a hematologist for further assessment. Doctor also noted not having any suspicious of abuse from the care home.

Based on the interviews and record reviews, there was not enough evidence to show that staff caused the bruise or physically assaulted R1. Therefore, the allegation is unsubstantiated.

Note that an unsubstantiated finding means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview was conducted with Matthew Enriquez and a copy of this report and appeal rights were provided.

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2