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13 | On May 23 2024, Licensing Program Analyst (LPA) DeAnna Williams-Lyons arrived unannounced to deliver findings for complaint# 59-2023100612083. LPA met with Maria Yeldon, Licensee and informed her the reason for the visit.
Throughout the investigation, LPA reviewed facility notes, conducted interviews with resident and staff, and made observations. LPA interviewed four staff and two residents who all report that they have never witnessed any residents being threatened or spoken to inappropriately. Three out of four staff report they have never had any issues with residents being threatened or mistreated in any way. In addition, no staff has ever heard another staff treating residents without dignity and respect.
Based on records reviewed, interviews, and LPA’s observations, the allegations that staff speaks inappropriately to resident and staff threatens resident is UNSUBSTANTIATED, meaning, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.
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