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25 | Licensing Program Analyst (LPA) Sabrina Calzada arrived unannounced on 9/16/2021 to deliver findings to a complaint and issue a related citation found during the course of the investigation,. LPA met with Sara Weininger, Administrator, and explained purpose of inspection. Prior to initiating today's inspection, LPA completed required COVID-19 testing protocols, contacted the facility to confirm there are currently no positive Covid-19 diagnoses, completed a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms and completed a facility risk assessment. Additionally, LPA was screened per Covid-19 precautionary measures upon entering the community. LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: surgical Mask.
During the course of the investigation, the Department investigated an additional allegation that FaceTime calls were not conducted timely after being requested by resident's family members. Resident’s family stated that from 4/12/2020- 4/15/2020h, they asked repeatedly, verbally, for a Facetime visit or call with resident and the facility promised daily they would set up a call. LPA reviewed a letter the facility sent to resident families on 4/15/2020 stating they had obtained additional computer tablets to allow all residents to enjoy virtual visits with family. LPA reviewed an e-mail letter dated 4/17/ 2020 (4:00 pm) to the Regional Director, from resident’s family member, asking for an immediate Facetime call or phone call with resident, who had recently conntracted Covid-19. LPA reviewed FaceTime Schedules provided by the facility for 4/14/2020- 4/15/2020. On 4/14/2020, resident’s name and family member/contact information is listed at the bottom of the schedule, but there is not a designated time listed for when the call was made. On 4/15/2020, resident’s name is listed next to 1:30 pm appointment time. Executive Director stated she received verbal confirmation from a staff member that FaceTime calls were made on 4/17/2020 and on 4/18/2020 with resident’s family. Resident’s representative stated that the family was finally able to have a Facetime visit on Friday, 4/17/2020, and again on Sunday, 4/19/2020, but the resident was very incoherent by this time, stating the reason a call wasn’t facilitated earlier was due to a staffing shortage. Based on information obtained, the facility had documented that a FaceTime call had been requested by the family by/on 4/14/2020, but a call was not made until on/around 4/18/2020. See 809D page for citation issued. Exit interview. Copy of report and appeal rights provided to facility. |