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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 347005427
Report Date: 09/17/2026
Date Signed: 09/17/2026 02:36:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2026 and conducted by Evaluator Angela Hood
COMPLAINT CONTROL NUMBER: 59-AS-20260713141829
FACILITY NAME:OAKMONT OF FOLSOMFACILITY NUMBER:
347005427
ADMINISTRATOR:HILL, ANYSSAFACILITY TYPE:
740
ADDRESS:1574 CREEKSIDE DRTELEPHONE:
(916) 817-4500
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:88CENSUS: 70DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Benjie Doctolero, Executive Director and Health Services Director, Sathish RamasamyTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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-Staff does not ensure resident records are kept safely secured
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Benjie Doctolero, and Health Services Director, Sathish Ramasamy to deliver complaint investigation findings regarding the above stated allegation.
During the course of the investigation, LPA conducted interviews and obtained documentation pertinent to the investigation.
According to the facility's ledger, resident (R1) paid their first month's rent by check on June 3, 2026. Interview with the Business Office Director (BOD) indicated that they and the ED are the only staff that have access to the residents financial files, which are also locked. Interviews indicated that the facility is in partnership with a resident portal, Loft Living, that provides residents with an alternative way to access and pay their monthly rent online. Interview with Loft Living representative indicated that R1 logged into the portal on June 1, 2026 and successfully deleted their card information at 2:18pm on that date. Interview with representative indicated that no transactions were made through the Loft Living portal and R1 terminated
************************************************Continued on LIC9099-C****************************************************
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260713141829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OAKMONT OF FOLSOM
FACILITY NUMBER: 347005427
VISIT DATE: 09/17/2026
NARRATIVE
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their account on August 11, 2026 at 5:13pm. According to the facility's payment authorization form, R1 signed up for autopay beginning July 1,2026 and ending "upon my death". Interviews indicated that R1 began receiving emails indicating balances due to the facility. Interviews indicated that R1 attempted to obtain information from the BOD and Former ED regarding the emails, specifically received from Loft Living. However, facility staff were unable to provide R1 with answers regarding anything pertaining to Loft Living. R1 also attempted to obtain information regarding ACH transactions, which showed up in their bank statement after paying with check. Email correspondence with the BOD to R1 indicated that the checks are not ran as ACH. Due to R1's concerns regarding safeguarding their financial information, they placed stop payments on ACH transactions with their financial institution. According to letters received from R1's financial institution, dated July 4, 2026, R1 requested stop payments on July 3, 2026 for $7,064.20 and $7,139 for "New Village at P". Interviews indicated that R1 attempted to obtain information from facility staff regarding what the New Village at P was and why there were attempts for payment with the dollar amounts similar to their monthly rent. However, the facility was unable to provide any information regarding the letters R1 received. On September 4, 2026, September 8, 2026, and September 9, 2026, R1 and LPA contacted R1's financial institution. It was found that the financial institution made an error on the letters received by R1 that indicated New Village at P. The financial institution representative indicated that the letter should have specified Oakmont of Folsom. They indicated that they conducted the stop payment based on the Merchant ID number, which multiple businesses share, and entered the wrong business name. They stated that they would provide an updated letter to R1 with the correct business name. Also, they stated that, based on audio recordings, R1 placed the stop payments for the dollar amounts indicated on the letters. The investigation revealed that check scans at the care home and autopay will indicate ACH on a bank statement due to it being an electronic payment. Loft Living's portal is partnered with the facility's information, which reflected in the emails to R1 regarding balances due. However, if residents do not want to utilize Loft Living, then they can provide the facility with a check or authorize the autopayment system. The financial institution made an error on the letters; however, R1 requested the stop payments. The financial institution staff also indicated that there were no attempts made to withdraw unauthorized monies from R1's account. Interview with ED indicated that they provided R1 with any checks they submitted for payment instead of storing in their facility file. ED indicated that R1 will be reauthorizing the autopayment system to allow one (1) monthly payment for the same dollar amount each month. Also, ED stated that they will provide R1 with their ledger for each month's rent payment made to ensure it matches with their banking statement.

Based on interviews conducted and documentation obtained, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
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