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25 | On 6/27/21, Analyst, Mike Reber met with Health & Wellness Director, Brianna Brown. The purpose of the visit was to conduct a case management visit to address a deficiency discovered during a complaint investigation. Prior to entering the facility, analyst spoke with staff to pre-screen that the facility is COVID free. Analyst also self-screened for having no known symptoms or exposure. Analyst followed facility's screening, wore an N-95 respirator and maintained distance during the visit.
While conducting a complaint investigation into the allegation that a resident was denied access to a phone (Complaint Control Number 27-AS-20201007154720), it was discovered that when resident (R1) was admitted to the facility she had a personal cell phone to be able to contact her family. In an interview with the memory care director, the phone was taken from the resident after a conversation with the family. The phone was confiscated due to the resident repeatedly losing the phone and the resident was also calling family at all hours of the day and this was interfering with the residents daily functioning.
Analyst observed that there was no reassessment/reappraisal of the resident after it was determined that having the phone was detrimental to the residents daily functioning. A needs and services plan was also not created for the resident to minimize the resident's behaviors in an attempt to help the resident keep the phone in her possession.
Per California Code of Regulations, Title 22 Division 6, Chapter 8, deficiencies are being cited on the attached 9099-D. Exit interview conducted. Copy of report and appeal rights provided to facility staff. |